Customer Strategy Lead - GCC

Haleon; Durham (NC); Hybrid; USD 137,000 - 188,000; Full time

Benefits offered by this job

401(k) plan

Tuition reimbursement

Paid parental leave

Job summary

Haleon is seeking a Senior Customer Strategy Lead for GCC in Berkeley Heights, NJ, hybrid work arrangement. You will translate platform strategies into retailer plans, lead omnichannel activation, and align Sales, Marketing, Insights, Shopper, Analytics, and Finance around a single commercial narrative.

With 8+ years in CPG customer strategy or related fields, you will build tiered retailer plans, set KPI targets, and drive incremental growth across top retailers like Walmart, Amazon, and

Qualifications

• 8+ years in CPG customer or sales strategy, category/insights, shopper marketing, omnichannel activation, or a related field.
• Proven ability to turn portfolio strategies into customer plans and executable activation.
• Expertise in segmentation, engagement planning, commercial planning, and performance measurement.
• Experience leading cross-functional work in a matrix and influencing senior internal and customer stakeholders.
• Ability to lead through ambiguity and execute strategy with entrepreneurship and accountability.

Responsibilities

• Own GCC customer segmentation and growth plans, defining priority retailers, customer roles, and growth targets.
• Lead end-to-end engagement plans linking platform strategy, retailer needs, commercial milestones, and senior sponsorship.
• Convert GCC strategies into retailer plans, omnichannel activation, and category-growth stories, mobilizing brands and capabilities.
• Serve as GCC’s single Sales interface coordinating Marketing, Category/Insights, Shopper, Analytics, and Finance.

Skills

CPG customer strategy

Omnichannel activation

Sales strategy

Cross-functional leadership

Stakeholder management

Education

Bachelor’s degree

Advanced degree

Job description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.Our trusted portfolio of brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.Customer Strategy Lead - GCC will lead U.S. customer strategy and end-to-end engagement for Growth – Cross Category platforms, including GLP-1, Medicare Advantage OTC, Soccer, Women’s Wellness, Kids’ Health, and future growth platforms. Convert platform strategies into retailer priorities, commercial plans, and measurable omnichannel execution. Serve as GCC’s single Customer Strategy & Planning interface with Sales and bring one aligned, brand-agnostic voice to customers.KEY ACCOUNTABILITIESOwn GCC customer segmentation and growth plans, defining priority retailers, customer roles, and growth targets.Lead end-to-end engagement plans linking platform strategy, retailer needs, commercial milestones, and senior sponsorship.Convert GCC strategies into retailer plans, omnichannel activation, and category-growth stories, mobilizing the right brands and capabilities.Serve as GCC’s single Sales interface and coordinate Marketing, Category/Insights, Shopper, Analytics, and Finance.Prioritize where and how proven executions scale across priority customers while enabling targeted tests that address clear learning needs.Set KPIs and measure the incrementality of GCC activation above the base business, using results to guide enterprise-wide investment and scaling decisions.Partner with the GCC team, lead one direct report, and model pace, resilience, and accountability.OUTCOMES & MEASURES OF SUCCESSTiered customer plans align resources and sponsorship to the highest-value retailers.Incremental net sales, sell-in, and activation results are attributable to GCC platforms.Successful pilots become repeatable playbooks scaled across priority customers.Plans, budgets, KPIs, risks, and actions remain visible through a consistent performance cadence.GCC is embedded in customer planning with clear ownership, one commercial narrative, and an effective team.Location: Berkeley Heights, NJ (Hybrid - 3 days onsite per week)Salary range: $ 137,185 - $188,630 USD annually plus an annual bonus .Why you?Basic Qualifications:We are looking for professionals with these required skills to achieve our goals:8+ years in CPG customer or sales strategy, category/insights, shopper marketing, omnichannel activation, or a related field.Proven ability to turn portfolio strategies into customer plans, retailer narratives, and executable activation.Expertise in segmentation, engagement planning, commercial planning, and performance measurement.Success leading cross-functional work in a matrix and influencing senior internal and customer stakeholders.Ability to lead through ambiguity and influence through leadership, with the entrepreneurship, resilience, executive presence, and accountability to turn strategy into action and develop others.Preferred Qualifications:If you have the following characteristics, it would be a plus:Customer strategy or activation experience with Walmart, Amazon, and/or Costco.Fluency in digital commerce, omnichannel activation, retail media, and digital shelf.Experience scaling multi-brand, cross-category platforms or pilots; consumer health familiarity is a plus.Bachelor’s degree required; advanced degree or relevant leadership development is a plus.BenefitsHaleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program. This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave. On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family. We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering.Job Posting End Date2026-10-23 Equal OpportunitiesHaleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.Accommodation RequestsIf you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to [e-mail]. Please include the following in your email:Use subject line: ‘Haleon Careers: Job Accommodation Request’Your Name and contact informationRequisition ID and Job Title you are interested inLocation of Requisition (city/state or province/country)Description of specific accommodation you are requestingPlease note: Resumes, CVs, or other requests outside of accommodation support submitted to this email box will not be accepted.Note to candidatesThe Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.