Customer Strategy Analyst

Mars Incorporated; Chicago (IL); On-site; USD 79,000 - 109,000; Full time

Benefits offered by this job

Mars University learning & development

Annual bonus

Job summary

Mars Food and Nutrition Customer Strategy Analyst supports the successful execution of commercial strategies by providing the sales organization with the tools, tracking, and communications needed to drive customer growth.

This role manages essential operational workflows across display execution, customer program tracking, sales communications, and innovation readiness, ensuring consistent execution of go-to-market initiatives.

Qualifications

• Bachelor's degree in Business, Marketing, Analytics, or related field.
• Proficiency with syndicated data platforms (Circana, Nielsen, IRI) and ability to analyze data, identify trends, and translate insights into actionable recommendations.
• Strong project coordination and organizational skills, with the ability to manage multiple priorities and support cross-functional initiatives from planning through execution.
• Experience supporting the development of customer-facing materials, sales presentations, and channel-specific programs that enable customer engagement and commercial success.
• Strong analytical and problem-solving abilities, with the capability to gather, interpret, and synthesize data to support business planning and decision-making.
• Ability to work effectively in a fast-paced, collaborative environment, building strong relationships with cross-functional partners and managing competing priorities.
• Effective communication skills, with the ability to present information clearly, provide timely updates, and support alignment across teams.

Responsibilities

• Display & Customer Activation Management: Partners with customer teams to support display development and portfolio. Tracks displays, key commercial moments, and customer activation programs to ensure visibility, accuracy, and timely execution across channels.
• Go-to-Market & Innovation Readiness: Supports innovation launches by coordinating samples, sales materials, launch timelines, and customer-specific requirements. Ensure all launch assets are organized, accessible, and delivered on schedule.
• Sales Enablement & Resource Management: Maintains sales tools, trackers, and resource libraries that support execution excellence. Ensure materials remain current, consistent, and aligned with brand strategies and customer priorities. Support key trade show and event executions along with the Customer Strategy Manager.
• Cross-Functional Collaboration: Works closely with Sales, Marketing, Supply Chain, Category Leadership, and other cross-functional teams to align priorities, communicate updates, and support seamless program execution.
• Data & Insight Coordination: Gathers, organizes, and tracks key business metrics, including display performance, customer timelines, and activation status. Provides insights and reporting to support planning, decision-making, and post-program evaluations.
• Sales Communications: Manages and coordinates sales communications, including updates on customer programs, timelines, and key business initiatives. Ensures the field sales team receives accurate, timely, and actionable information.

Skills

Data analysis

Project coordination

Cross-functional work

Sales materials

Communication skills

Education

Bachelor's degree in Business/Marketing/Analytics

Tools

Circana

Nielsen

IRI

Job description

Job Description:

The Mars Food and Nutrition Customer Strategy Analyst supports the successful execution of commercial strategies by providing the sales organization with the tools, tracking, and communications needed to drive customer growth. This role manages essential operational workflows across display execution, customer program tracking, sales communications, and innovation readiness, ensuring consistent execution and seamless coordination of go-to-market initiatives.

What are we looking for?

• Bachelor's degree required (Business, Marketing, Analytics, or related field)
• Proficiency with syndicated data platforms (e.g., Circana, Nielsen, IRI) and the ability to analyze data, identify trends, and translate insights into actionable recommendations.
• Strong project coordination and organizational skills, with the ability to manage multiple priorities and support cross-functional initiatives from planning through execution.
• Experience supporting the development of customer-facing materials, sales presentations, and channel-specific programs that enable customer engagement and commercial success.
• Strong analytical and problem-solving abilities, with the capability to gather, interpret, and synthesize data to support business planning and decision-making.
• Ability to work effectively in a fast-paced, collaborative environment, building strong relationships with cross-functional partners and managing competing priorities.
• Effective communication skills, with the ability to present information clearly, provide timely updates, and support alignment across teams.

What will be your key responsibilities?

• Display & Customer Activation Management: Partners with customer teams to support display development and portfolio. Tracks displays, key commercial moments, and customer activation programs to ensure visibility, accuracy, and timely execution across channels.
• Go-to-Market & Innovation Readiness: Supports innovation launches by coordinating samples, sales materials, launch timelines, and customer-specific requirements. Ensure all launch assets are organized, accessible, and delivered on schedule.
• Sales Enablement & Resource Management: Maintains sales tools, trackers, and resource libraries that support execution excellence. Ensure materials remain current, consistent, and aligned with brand strategies and customer priorities. Support key trade show and event executions along with the Customer Strategy Manager.
• Cross-Functional Collaboration: Works closely with Sales, Marketing, Supply Chain, Category Leadership, and other cross-functional teams to align priorities, communicate updates, and support seamless program execution.

• Data & Insight Coordination: Gathers, organizes, and tracks key business metrics, including display performance, customer timelines, and activation status. Provides insights and reporting to support planning, decision-making, and post-program evaluations.
• Sales Communications: Manages and coordinates sales communications, including updates on customer programs, timelines, and key business initiatives. Ensures the field sales team receives accurate, timely, and actionable information.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• A strong focus on learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

The base pay range for this position at commencement of employment is between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience. The total compensation package for this position will include variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.

The pay range listed is applicable to IL:USD 79,280.00 - USD 109,010.00