Customer Specialist - Part Time

CarMax; Springfield (IL); On-site; USD 23,694 - 49,593; Part time

Benefits offered by this job

Sick time eligibility

Vacation benefits based on service

Floating Holiday Time

Job summary

CarMax is looking for a Customer Specialist in Springfield, Illinois. This position involves guiding customers through their car-buying experiences, ensuring exceptional service throughout the appraisal and sales processes.

The ideal candidate should possess a strong communication skill set, the ability to foster relationships, and meet various administrative tasks associated with car sales. Competitive hourly rates and a range of benefits are available. Join our team and make a meaningful impact on each customer interaction.

Qualifications

• Effective communication with customers and team members.
• Ability to meet deadlines and manage multiple tasks.
• Physical ability to lift up to 25 lbs.

Responsibilities

• Guide customers through sales, appraisals, and financing.
• Conduct vehicle condition assessments and document findings.
• Manage inventory processes and maintain paperwork.

Skills

Strong communication skills

Relationship building

Integrity

Attention to detail

Multi-tasking

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

7188 - Springfield - 2531 Chuckwagon Drive, Springfield, Illinois, 62711

Position Overview

As a Customer Specialist, you will play a key role in delivering an iconic, customer‑first experience that sets CarMax apart. You’ll act as a trusted guide, supporting customers through every step of their car‑buying and selling journey. From facilitating appraisals and test drives to managing paperwork and repair orders, you’ll ensure a seamless, transparent process that reflects CarMax’s commitment to honesty and innovation. This dynamic role offers variety, autonomy, and the opportunity to collaborate across teams while making a meaningful impact on every customer interaction.

Role Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check‑in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer‑focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win‑win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast‑paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Preferred Qualifications

• Sales or customer service experience in retail or similar environments.
• Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

Hourly Rate

$17.20 - $36.00

Benefits

Except as otherwise required by state law, part‑time associates are eligible for sick time only in states that mandate it and amounts are accrued on a per pay period basis and range from 24 hours to unlimited based on state rules. Part‑time associates are also eligible for between 8 hours and 40 hours per year of vacation based on their length of service and subject to a 1 year waiting period. Part‑time associates are also eligible for 4 hours of Floating Holiday Time each calendar year subject to manager approval. For more details about benefits, please visit our CarMax Benefits website.

EEO Statement

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.