Customer Specialist

CarMax; O’Fallon (MO); On-site; USD 23,694 - 35,542; Full time

Benefits offered by this job

Paid sick, vacation, and holiday time

Paid holidays and floating holiday

Holiday Premium Pay

Job summary

CarMax Business Services is looking for a Customer Specialist in O'Fallon, Missouri. In this role, you will guide customers through their car-buying and selling journey, ensuring an exceptional service experience. Your responsibilities will include conducting vehicle assessments, managing paperwork, and coordinating service appointments.

The ideal candidate will possess strong communication skills, integrity, and the ability to manage multiple tasks in a fast-paced environment. The hourly rate ranges from $17.20 to $25.80, with various benefits including paid time off.

Qualifications

• Ability to manage multiple tasks with attention to detail.
• Confidently represent CarMax and its products to customers.
• Demonstrated teamwork in a fast-paced environment.

Responsibilities

• Guide customers through sales and appraisals.
• Manage vehicle condition assessments and inventory processes.
• Handle administrative tasks efficiently to support customers.

Skills

Strong communication skills

Ability to build relationships

Integrity and respect

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Location

6007 - O'Fallon - 1254 Central Park Drive, O'Fallon, Illinois, 62269

Position Overview

As a Customer Specialist, you will play a key role in delivering an iconic, customer‑first experience that sets CarMax apart. You’ll act as a trusted guide, supporting customers through every step of their car‑buying and selling journey. From facilitating appraisals and test drives to managing paperwork and repair orders, you’ll ensure a seamless, transparent process that reflects CarMax’s commitment to honesty and innovation. This dynamic role offers variety, autonomy, and the opportunity to collaborate across teams while making a meaningful impact on every customer interaction.

Role Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check‑in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer‑focused experience.
• Follow CarMax Environmental, Health and Safety (EHS) requirements and maintain a clean and orderly work area.

Required Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win‑win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast‑paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Preferred Qualifications

• Sales or customer service experience in retail or similar environments.
• Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

Hourly Rate

$17.20 - $25.80

Benefits

• Paid sick, vacation, and holiday time (amounts vary based on length of service).
• 6 paid scheduled holidays per year and one floating holiday.
• Holiday Premium Pay for work on a scheduled holiday.
• Full‑time salaried associates entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc., subject to manager approval.

Equal Opportunity

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.