Customer Specialist - Full Time

CarMax Business Services; Stockton (CA); On-site; USD 28,378 - 42,567; Full time

Benefits offered by this job

Paid sick and vacation time

Paid holidays

Holiday Premium Pay

Job summary

CarMax Business Services is seeking a Customer Specialist in Stockton, California. In this role, you will provide an exceptional customer experience while guiding customers through the buying and selling processes. Key responsibilities include conducting vehicle assessments, maintaining inventory accuracy, and ensuring quality standards are met. A successful candidate will have strong communication skills, a high school diploma or equivalent, and sales experience preferred. Pay ranges from $20.60 to $30.90 per hour.

Qualifications

• Demonstrated exceptional communication skills.
• Confidence in self, the product, and CarMax.
• Ability to build and maintain strong relationships.

Responsibilities

• Guide customers through the buying and selling process.
• Conduct vehicle condition assessments for appraisals.
• Ensure vehicles meet CarMax Quality Standards.

Skills

Exceptional communication skills

Confidence in self and product

Relationship building

Strong teamwork

Attention to detail

Ability to perform in a fast-paced environment

Education

High School Diploma or equivalent

Sales and customer service experience

Valid Driver’s License

Basic skills with Microsoft Office Suite

Job description

6012 - Stockton North - 3928 East Hammer Lane, Stockton, California, 95212

About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do – Essential Responsibilities

• Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
• Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
• Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
• Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
• Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining required information regarding registration and/or titling, auditing completed paperwork, cash/payment management
• Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrate exceptional communication skills
• Display confidence in self, the product and CarMax
• Ability to build and maintain strong relationships
• Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
• Balance the needs of the Customer and the business when making decisions
• Seek to fully understand and meet Customer needs
• Create win-win solutions to Customer issues
• Get work done well, on time and follow the right process
• Drive work processes and pay close attention to detail
• Perform multiple duties in a high energy, fast‑paced working environment
• Read, interpret and transcribe data in order to maintain accurate records
• Lift objects that weigh as much as 25 lbs.

Education and/or Experience

• High School Diploma, or equivalent
• Sales and customer service experience, in an area such as retail, preferred
• Valid Driver’s License
• Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Benefits

Hourly rate for this position is: $20.60 - $30.90

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full‑time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full‑time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.