Customer Specialist - Full Time

CarMax; Buffalo (NY); On-site; USD 26,174 - 39,261; Part time

Benefits offered by this job

Paid sick time

Vacation time

Paid holidays

Job summary

CarMax is seeking a Customer Specialist In Training in Buffalo, NY to deliver an exceptional customer experience in the vehicle sales process. The role involves supporting customers with buying, selling, and servicing vehicles while managing diverse tasks in a fast-paced environment.

The ideal candidate must possess strong communication skills and a High School Diploma, and will be handling sales, appraisals, and customer service duties. CarMax offers a starting hourly rate between $19.00 and $28.50 and a range of employee benefits.

Qualifications

• Strong communication skills, confident in representing CarMax.
• Ability to build lasting relationships and create win-win solutions.
• Demonstrated integrity, respect, and teamwork.

Responsibilities

• Deliver exceptional customer service throughout the buying process.
• Conduct accurate vehicle condition assessments.
• Manage inventory processes, including vehicle check-in and daily scanning.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks and manage payments.
• Coordinate service appointments and review repair orders for accuracy.

Skills

Strong communication skills

Relationship building

Integrity and respect

Task management

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Role Overview

As a Customer Specialist In Training, you will be empowered to deliver an iconic, customer‑first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands‑on learning in a fast‑paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive.

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check‑in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer‑focused experience.
• Follow CarMax Environmental, Health and Safety (EHS) requirements and maintain a clean and orderly work area.

Required Qualifications

• Strong communication skills, confident in representing CarMax and its products.
• Ability to build lasting relationships and create win‑win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast‑paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Preferred Qualifications

• Sales or customer service experience in retail or similar environments.
• Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For and are committed to helping our communities thrive.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The hourly rate for this position is: $19.00 - $28.50

Benefits

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90‑day waiting period, depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

• Associates considered full‑time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc., subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.