Customer Specialist

CarMax; New Jersey; On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Sick leave

Vacation time

Holiday pay

Floating holiday

Job summary

CarMax in Mays Landing, NJ is seeking a Customer Specialist in Training to deliver a world-class, customer-first experience across vehicle sales, appraisal, and service support. You’ll learn hands-on in a fast-paced environment while guiding customers through every step of their journey with integrity and clear communication.

You’ll perform checks, coordinate appointments, manage paperwork, and collaborate across teams to maintain a smooth, customer-focused process and a commitment to CarMax

Qualifications

• Strong communication and customer-service skills.
• Ability to build lasting relationships and create win‑win solutions.
• Demonstrated integrity, respect, and teamwork in fast-paced environments.
• Ability to balance customer needs with business goals and follow processes.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Deliver exceptional customer service during sales, appraisals, tests, and financing applications.
• Conduct vehicle condition assessments and document findings for appraisals.
• Manage inventory processes including vehicle check-in and daily scanning.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle paperwork, printing reports, auditing documents and payments.
• Coordinate service appointments and review repair invoices for billing accuracy.
• Follow EH&S requirements and keep a clean, safe work area.

Skills

Strong communication

Relationship building

Integrity and teamwork

Multitasking and detail orientation

Data transcription

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

6168 - Mays Landing - 4181 Black Horse Pike, Mays Landing, New Jersey, 08330

CarMax, the way your career should be!

Position Overview

As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey - whether buying, selling, or servicing vehicles - while reinforcing our simple, transparent process. This role offers hands‑on learning in a fast‑paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check‑in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer‑focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win‑win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast‑paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Preferred Qualifications

• Sales or customer service experience in retail or similar environments.
• Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The hourly rate for this position is:

$19.00 - $28.50

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full‑time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full‑time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application