Customer Solutions Strategy Lead

CloudFlare; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

Cloudflare is seeking a Customer Solutions Strategy Lead in Austin, TX to bridge strategic guidance with technical delivery across top accounts. You will map entire customer ecosystems, shape adoption roadmaps, and align stakeholders across engineering, product, and security teams.

In this non hands-on role you will orchestrate cross-functional teams to execute on complex engagements, accelerate ARR growth, and drive platform initiatives in App Modernization, Developer, and AI domains.

Responsibilities

• You will map the customer's entire technical ecosystem.
• You will drive enterprise-wide transformation from strategic positioning to the complete customer lifecycle.
• You are the thread connecting high-level strategy to execution, coordinating cross-functional teams.

Job description

Austin, TX, United States

Position Title: Customer Solutions Strategy Lead

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.

At Cloudflare, were not looking for people who wait for a polished roadmap; were looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If youre the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, youll fit right in.

Available Locations: Austin, TX, Dallas, TX, New York, NY

About the Role

The Pre-Sales Customer Engineering organization owns the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Customer Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, experienced and curious team.

What you'll do as a Solution Strategy Lead

Scaling Cloudflares most complex and critical accounts requires unparalleled focus. While Client Directors own the commercial relationships and Customer Engineers drive pre-sales, this role serves as the essential strategic link bridging the two. As a dedicated trusted advisor for 15 of our highest-value accounts, you will take a deeply consultative approach to map the customer's entire technical ecosystem. You will drive enterprise-wide transformation from initial strategic positioning through the complete customer lifecycle.

You are the single thread connecting high-level strategy to flawless execution, orchestrating cross-functional teams to deliver exceptional outcomes. While not a "hands-on-keyboard" engineering role, you possess the technical acumen to proactively steer complex engagements and step in decisively when it matters most.

Platform Focus Areas

Accelerate ARR growth by orchestrating parallel expansion motions across three distinct platform domains.

App Modernization

• Scope: Migration from legacy application architectures to Cloudflare's edge platform. Includes moving workloads from on-premise or hyperscale compute to Workers, consolidating storage on R2, and modernizing data layers with D1 and Durable Objects, all while considering security posture.
• Stakeholders: VP Engineering, Platform Architects, Infrastructure leads, CISO

Developer

• Scope: Adoption of Cloudflare's developer platform for new application development. Workers, Workers KV, Pages, Queues, Durable Objects, R2, D1. Positioning Cloudflare as the compute and storage layer for net-new projects.
• Stakeholders: VP Engineering, Developer Experience leads, Platform teams

AI

• Scope: Adoption of Cloudflare's AI infrastructure for inference and orchestration. Workers AI, Vectorize, AI Gateway. Positioning Cloudflare as the AI inference layer at the edge.
• Stakeholders: CTO, Head of AI/ML, Data Platform leads

Core Accountabilities

• <