Customer Solution Strategy Lead

Cloudflare; Dallas (TX); Hybrid; USD 130,000 - 190,000; Full time

Job summary

Cloudflare is seeking a Solution Strategy Lead for our Pre-Sales Customer Engineering team in the United States. You will act as the trusted advisor for 1–5 high‑value accounts, translating business goals into technical roadmaps and orchestrating multi‑discipline teams to drive enterprise transformation.

You will steer cross‑functional efforts from initial positioning through the full customer lifecycle, ensuring alignment between strategy, architecture, and execution while maintaining a

Responsibilities

• Platform Adoption Roadmapping: Develop adoption plans across App Modernization, Developer, and AI; map workloads to Cloudflare capabilities and define milestones.
• Cross-Functional Coordination: Align SE, CS, and Product resources to adoption milestones; manage account team rhythm and priorities.

Job description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: Austin, TX, Dallas, TX, New York, NY

About The Role

The Pre-Sales Customer Engineering organization owns the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Customer Engineering is made up of individuals from a wide range of backgrounds – from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, experienced and curious team.

What You’ll Do As a Solution Strategy Lead

Scaling Cloudflare’s most complex and critical accounts requires unparalleled focus. While Client Directors own the commercial relationships and Customer Engineers drive pre‑sales, this role serves as the essential strategic link bridging the two. As a dedicated trusted advisor for 1–5 of our highest‑value accounts, you will take a deeply consultative approach to map the customer’s entire technical ecosystem. You will drive enterprise‑wide transformation from initial strategic positioning through the complete customer lifecycle.

You are the single thread connecting high‑level strategy to flawless execution, orchestrating cross‑functional teams to deliver exceptional outcomes. While not a "hands‑on‑keyboard" engineering role, you possess the technical acumen to proactively steer complex engagements and step in decisively when it matters most.

Platform Focus Areas

Accelerate ARR growth by orchestrating parallel expansion motions across three distinct platform domains.

App Modernization

• Scope: Migration from legacy application architectures to Cloudflare's edge platform. Includes moving workloads from on‑premise or hyperscale compute to Workers, consolidating storage on R2, and modernizing data layers with D1 and Durable Objects, all while considering security posture.
• Stakeholders: VP Engineering, Platform Architects, Infrastructure leads, CISO

Developer

• Scope: Adoption of Cloudflare's developer platform for new application development. Workers, Workers KV, Pages, Queues, Durable Objects, R2, D1. Positioning Cloudflare as the compute and storage layer for net‑new projects.
• Stakeholders: VP Engineering, Developer Experience leads, Platform teams

AI

• Scope: Adoption of Cloudflare's AI infrastructure for inference and orchestration. Workers AI, Vectorize, AI Gateway. Positioning Cloudflare as the AI inference layer at the edge.
• Stakeholders: CTO, Head of AI/ML, Data Platform leads

Core Accountabilities

Platform Adoption Roadmapping

Develop account‑specific adoption plans across App Modernization, Developer, and AI. Map customer workloads to Cloudflare capabilities. Define sequencing and milestones.

Cross‑Functional Coordination

Coordinate SE, CS, and Product resources against adoption milestones. Run account team operating rhythm. Ensure internal alignment on customer priorities.