National Account Support Specialist

Georgia-Pacific LLC; Green Bay (WI); On-site; USD 55,000 - 85,000; Full time

Job summary

Georgia-Pacific LLC's GPXpress Team is seeking a National GPO Support Specialist, collaborating with our Demand Aggregator National Account Team to bolster selling capabilities and contribute to GP's long-term success.

The role features a hybrid schedule (2 days remote, 3 days in Green Bay) with occasional travel to other locations (about 10%). Compensation will be commensurate with experience.

Qualifications

• Bachelor’s degree in business, sales, or a related field OR 4+ years of work experience in a sales support role
• Experience working with Microsoft Office Suite (Outlook, Teams, PowerPoint, Word, Excel)
• Experience managing multiple projects in a fast-paced environment
• Willing to travel up to 10%

Responsibilities

• Account Management Support: Partner with National Account Managers in the day‑to‑day management of key accounts, including handling inquiries, resolving issues, and maintaining accuracy within business processes.
• Contract Support & Compliance: Communicate contract terms, program rules, and compliance requirements to internal stakeholders; verify eligibility and promptly update distribution and internal systems.
• Communication and Coordination: Serve as a liaison between GP sellers and National Account Managers for Group Purchasing Organization related questions and concerns. Ensuring proper communication is provided to related parties.
• Data Analysis and Reporting: Pull & analyze sales data to provide actionable insights that support strategic account strategies. Generate regular reports to track performance and identify areas for growth.
• Process Improvement: Identify areas for process improvement within account management operations and implement strategies to enhance efficiency and effectiveness.
• End User Support: Provide comprehensive support for the end users of GP Pro products through various channels including emails, calls, and chat, ensuring timely and effective resolution of user inquiries and issues.

Skills

Project management

Sales support

Communication

Data analysis

Education

Bachelor’s degree or 4+ years sales support experience

Tools

Microsoft Office Suite

Salesforce

Job description

Your Job

Georgia-Pacific’s GPXpress Team is seeking a National GPO Support Specialist, working closely with our Demand Aggregator National Account Team. In this pivotal role, you will play a key part in enhancing our selling capabilities and contributing to the long‑term success of GP.

Our Team

The GPXpress team is a sales support team that assists distribution partners and sales employees through the utilization of online tools. We’re a highly collaborative group that works together to enhance sales and provide superior customer satisfaction.

This role offers the flexibility of a hybrid schedule where you will work 2 days remotely and 3 days in the Green Bay office (subject to change based on business need). There will be exciting opportunities to travel to other locations to provide onsite support (about 10% travel). Compensation in this position will be commensurate with experience.

What You Will Do

• Account Management Support: Partner with National Account Managers in the day‑to‑day management of key accounts, including handling inquiries, resolving issues, and maintaining accuracy within business processes.


• Contract Support & Compliance: Communicate contract terms, program rules, and compliance requirements to internal stakeholders; verify eligibility and promptly update distribution and internal systems.


• Communication and Coordination: Serve as a liaison between GP sellers and National Account Managers for Group Purchasing Organization related questions and concerns. Ensuring proper communication is provided to related parties.


• Data Analysis and Reporting: Pull & analyze sales data to provide actionable insights that support strategic account strategies. Generate regular reports to track performance and identify areas for growth.


• Process Improvement: Identify areas for process improvement within account management operations and implement strategies to enhance efficiency and effectiveness.


• End User Support: Provide comprehensive support for the end users of GP Pro products through various channels including emails, calls, and chat, ensuring timely and effective resolution of user inquiries and issues.

Who You Are (Basic Qualifications)

• Bachelor’s degree in business, sales, or a related field OR 4+ years of work experience in a sales support role


• Experience working with Microsoft Office Suite (Outlook, Teams, PowerPoint, Word, Excel)


• Experience managing multiple projects in a fast‑paced environment


• Willing to travel up to 10%

What Will Put You Ahead

• 2+ years of experience in sales support or related field


• Experience with Salesforce


• Experience in roles supporting national accounts, wholesales, distribution, and/or managing strategic partnerships


• Experience working with pricing, contracts and/or RFPs

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophyhere.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper‑based packaging, cellulose, specialty fibers, building products and much more, Georgia‑Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day –to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how ourbusiness philosophyhelps employees unleash their potential while creating value for themselves and the company.

Our Benefits

• Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.


• Specific eligibility criteria are set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf