Customer Solutions Specialist (Remote) 8:30 AM - 5 PM PST/PDT

Remote Jobs; Dayton (NV); Remote; USD 30,000 - 50,000; Full time

Job summary

A leading remote employment platform is seeking customer service representatives to analyze customer situations and provide strategic solutions. You will ensure accurate information regarding orders and collaborate with various departments. Proficiency in Office 365 and excellent communication skills are required. This position offers competitive benefits and flexible work arrangements.

Benefits

Competitive benefits package

Opportunities for growth

In-depth training

Flexible work arrangements

Supportive team environment

Qualifications

• Proficiency with Office 365 and Windows system/internet navigation.
• Excellent verbal and written communication skills; conversational fluency in English.
• Typing speed of at least 40 words per minute.
• Reliable internet connection with specified speeds.
• Ability to work a flexible training schedule and shifts after onboarding.

Responsibilities

• Analyze customer situations and provide strategic solutions.
• Ensure customers receive accurate and timely information regarding their orders.
• Collaborate with various departments to support customer needs.
• Handle escalated customer situations with care and de-escalation techniques.
• Maintain a positive, professional attitude in all communications.

Skills

Proficiency with Office 365

Excellent verbal and written communication skills

Typing speed of at least 40 words per minute

Reliable internet connection

Job description

Why consider this job opportunity

• Competitive benefits package including paid time off, medical/dental coverage, and 401k match
• Opportunities for growth and professional development within the organization
• In-depth training provided on a variety of products and services
• Focus on work/life balance with flexible work arrangements
• Supportive team environment with continuous training and mentorship available

What to Expect (Job Responsibilities)

• Analyze customer situations and provide strategic solutions using best practices
• Ensure customers receive accurate and timely information regarding their orders
• Collaborate with various departments to support customer needs and company objectives
• Handle escalated customer situations with care and de-escalation techniques
• Maintain a positive, professional attitude in all communications

What is Required (Qualifications)

• Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation
• Excellent verbal and written communication skills; conversational fluency in English
• Typing speed of at least 40 words per minute
• Reliable internet connection with a minimum of 75mbps download and 10mbps upload speeds
• Ability to work a flexible training schedule and shifts after onboarding

How to Stand Out (Preferred Qualifications)

• Experience in a fast-paced customer service environment
• Demonstrated ability to manage multiple priorities and tasks effectively
• Strong critical thinking and problem-solving skills
• Internal drive to succeed and a desire for personal and professional growth
• Ability to adapt to various communication styles and personalities

#Ecommerce #CustomerService #CareerGrowth #CompetitiveBenefits #RemoteWork

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