Customer Solutions Specialist - Level 1

Wespath; Glenview (IL); Hybrid; USD 50,400 - 61,600; Full time

Benefits offered by this job

Hybrid work environment

Office in Glenview, IL

Free financial planning assistance

Tuition reimbursement

Paid parental leave

12 holidays

Job summary

Wespath is seeking a Customer Solutions Specialist in our Customer Service department, based in Glenview, IL. This hourly role supports the United Methodist Church by learning complex benefit plans and delivering first-call resolution to participants and approved associates.

Join a recognized Best and Brightest employer with strong retirement and wellness benefits; hybrid office on Tuesdays and Wednesdays in Glenview, IL.

Qualifications

• Associate degree or equivalent work experience.
• Passion for serving customers.
• Consistent positive and professional demeanor on the phone.
• Ability to learn complex subjects or systems and apply knowledge to new situations.
• Ability to multi-task while assisting customers over the phone.
• Proficient with technology and basic Word/Excel; can use multiple systems concurrently.

Responsibilities

• Help participants understand benefits and complete self-service tasks.
• Secure accounts before assisting participants.
• Utilize multiple systems simultaneously to resolve inquiries.
• Provide first-call resolution with a customer service mindset.

Skills

Customer service

Multi-tasking

Tech-savvy

Effective communication

Education

Associate degree

Bachelor's degree

Tools

CRM systems

Word

Excel

Job description

Location

1901 Chestnut Ave
Glenview, Illinois, 60025
United States

Job Summary

Wespath is recognized year after year as one of Chicago’s Best and Brightest Companies to Work For® and as a National Best and Brightest Companies to Work For®. Wespath is seeking a customer-focused individual to join our award‑winning organization as a Customer Solutions Specialist in our Customer Service department.

Serving the United Methodist Church for over a century, Wespath manages one of the world’s largest faith‑based pension funds, supporting more than 100,000 active and retired clergy and lay employees of the Church. Wespath is an Equal Opportunity Employer committed to diversity and inclusion.

Responsibilities

In this hourly position you will learn complex benefit plans and provide first‑call resolution to participants and their approved associates. Responsibilities include:

• Help participants understand benefits, receive updates on benefit processes, access systems, and complete self‑service tasks.
• Secure accounts before assisting participants.
• Utilize multiple systems simultaneously to resolve inquiries.
• Have a customer service heart.

Compensation and Benefits

Starting at $56,000 per year with incentive opportunity.

• Medical, dental, vision, and well‑being benefits from the HealthFlex Exchange on day one.
• 8% employer contribution to retirement plan with an additional 2% match on day one.
• 17 days of PTO and 12 paid holidays in 2026.
• Hybrid work environment (office in Glenview, IL; Customer Solutions in the office on Tuesdays and Wednesdays).
• Free financial planning assistance from EY.
• Paid parental leave.
• Tuition reimbursement and other development opportunities.

Minimum Requirements

• Associate degree or equivalent work experience.
• Passion for serving customers.
• Consistent positive and professional demeanor over the phone.
• Prior experience learning a complex subject or system and applying the learned information to future situations.
• Ability to multi‑task while working with a customer over the phone.
• Proficient with technology and basic experience with Word and Excel; has utilized multiple systems concurrently.

Preferred Requirements

• At least one year of contact center experience.
• Bachelor’s degree.
• Prior benefits administration customer service experience (defined benefit, defined contribution, or health benefits).
• Prior experience with CRM systems and workflow systems.

Wespath Benefits and Investments is an Equal Opportunity Employer and does not discriminate in hiring.