Customer Solutions Specialist- HVAC (Hybrid Work Schedule)

Parts Town; Litchfield Park (AZ); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Parts Town Pride - virtual tour and 文化

Quarterly profit-sharing bonus

Hybrid work schedule

Team member appreciation events and 1

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Health insurance

401k/401k match

Employee assistance programs

Paid time off

Paid holidays

Paid parental leave

Professional development opportunities

Job summary

Parts Town is seeking a Customer Solutions Specialist (Parts Expert) to assist with pricing, quotes, parts identification, shipping, tracking, and returns. You will join a team dedicated to top-notch customer service and high-quality standards, consistently exceeding expectations.

You will manage a high volume of inbound interactions, support order entry and status updates, identify parts, confirm pricing and availability, and coordinate with manufacturers and internal departments.

Qualifications

• At least 1 year of experience in a face-to-face or phone-based customer service role.
• Strong organizational and multitasking skills.
• Comfortable with computers and fast internet at home.
• Proficient in English (written and verbal); bilingual a plus.

Responsibilities

• Handle a high volume of inbound interactions (phone and email) and deliver exceptional service.
• Assist with pricing, quotes, parts identification, shipping, tracking, and returns.
• Collaborate with customers, manufacturers and internal teams to meet customer needs.

Skills

Customer service

Organizational skills

Multitasking

Computer skills

English communication

Tools

MS Office

Job description

Position at Parts Town

See What We're All About

As the fastest-growing distributor of restaurant equipment,HVACand residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being yourfirst priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list!Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat

Perks

• Parts Town Pride - check out ourvirtual tourandculture!
• Quarterly profit-sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everydayexpenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.

The Job at a Glance

The Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town's high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!

A Typical Day

• Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish
• Process customer requests,involving:order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer's needs

To Land This Opportunity

• You have at least 1 year of experience in a face to face or over the phone customer service role
• You exhibit stellar organizational skills, multi-tasking skills, and computerskills
• You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!)
• You know MS Office; you may not be a master but you're on yourway
• You have a quality, high speed internet connection athome
• You have a genuine positive, outgoing, team spirited, one-for-allpersonality
• You're an all-star communicator and are proficient in English (both written and verbal). If you're bilingual, that's a plus!

About Your Future Team

We work & play equally hard! Our team is serious about team lunches and decorating desks to celebrate birthdays & milestone anniversaries. Start thinking about what you'll bring to your first potluck at Parts Town!

At Parts Town, we valuetransparencyand are committed to ensuring our team members feel appreciated and supported.We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated.Thesalaryrange for this role is$37,348.78 - $50,403.56annually ($17.96 - $24.23hourly) which is based on including but not limited to qualifications, experience, and geographical location.Part Town is apayfor performance-company. In addition to basepay, some roles offer a profit-sharing program, and an annual bonus depending on the role.Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

We are an E-Verify employer.

For more information, please click on the following links:

• E-Verify Participation Poster: English | Spanish
• E-Verify Right to Work Poster: English | Spanish