Customer Solutions Specialist

Hopesglobalgetaways; Remote; USD 35,000 - 50,000; Full time

Job summary

A travel solutions company is looking for Customer Solutions Specialists to support clients with travel inquiries and booking coordination. The role is fully remote, requiring strong communication and problem-solving skills. Training is provided, and candidates must be at least 18 years old with a solution-oriented mindset. This position offers flexible scheduling, ongoing training, and opportunities for growth within the company.

Benefits

Flexible scheduling options

Ongoing training and development

Incentive programs

Opportunities for growth

Qualifications

• Strong written and verbal communication skills.
• Customer service and solution-oriented mindset.
• Detail-oriented with strong organizational skills.
• Ability to work independently in a remote setting.
• Basic computer proficiency and reliable internet access.
• Must be at least 18 years of age.
• Legal eligibility to work in specified countries.
• English communication proficiency.

Responsibilities

• Serve as a primary point of contact for client inquiries and support requests.
• Provide solutions for reservations and confirmations.
• Research and verify travel options using approved systems.
• Resolve booking issues and service-related concerns.
• Maintain accurate client records and documentation.
• Communicate professionally via phone, email, and messaging platforms.
• Participate in training sessions and team meetings.

Skills

Written communication

Verbal communication

Customer service

Organizational skills

Problem-solving

Job description

Position Overview

We are seeking motivated and customer-focused individuals to join our team as a Customer Solutions Specialist. In this role, you will assist clients with travel-related inquiries, coordinate reservations, resolve service concerns, and ensure all booking details are accurate and complete.

This position combines customer service, problem-solving, and booking coordination in a fully remote environment. No prior travel industry experience is required — comprehensive training and ongoing support are provided.

Key Responsibilities

• Serve as a primary point of contact for client inquiries and support requests

• Provide solutions for reservations, confirmations, updates, and itinerary changes

• Research and verify travel options using approved systems

• Resolve booking issues and service-related concerns in a timely manner

• Maintain accurate client records and booking documentation

• Communicate professionally via phone, email, and online messaging platforms

• Participate in training sessions and team meetings

Qualifications

• Strong written and verbal communication skills

• Customer service and solution-oriented mindset

• Detail-oriented with strong organizational skills

• Ability to work independently in a remote setting

• Basic computer proficiency and reliable internet access

• Must be at least 18 years of age

• Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain

• English communication proficiency

What We Offer

• Fully remote work environment

• Flexible scheduling options

• Ongoing training and development

• Incentive programs and performance-based perks

• Opportunities for growth and advancement