Customer Solutions Specialist

SmartRecruiters, Inc.; Hartford (CT); On-site; USD 85,000 - 162,000; Full time

Benefits offered by this job

Benefits package

Health insurance

Job summary

AbbVie is seeking a field-based Customer Solutions Specialist in Hartford, CT, within the Access and Reimbursement team. You will represent AbbVie’s in-office portals to healthcare providers and partner with field colleagues to deliver solutions that enhance the patient prescription experience.

Responsibilities include understanding HCP office processes, promoting electronic portals, and diagnosing delays to improve access.

Qualifications

• Bachelor’s degree preferred or relevant and equivalent industry experience required.
• 2+ years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
• Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space.

Responsibilities

• Understand HCP office processes and offer electronic solutions (portals) to improve the patient Rx experience.
• Represent AbbVie’s HCP facing portals and other electronic solutions as a subject matter expert.
• Partner with AbbVie field teams to implement solutions in assigned territory and diagnose delays in the Rx process.

Skills

Prior authorization

Specialty pharmacies

Territory management

Cross-functional collaboration

Communication skills

Education

Bachelor's degree

Job description

• Compensation: USD 84,500 - USD 162,000 - yearly

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.

Job Description

This role is field-based, and candidates should live within a reasonable distance of the primary city. Talent will be hired at a level commensurate with experience.

Candidates may live in the following cities:

• Hartford, CT
• Springfield, MA
• Concord, NH

TheCustomer Solutions Specialist(CSS) isa key memberof the Access and Reimbursement team within AbbVie Patient Services.TheCSScalls on HCP offices in their assignedterritorytorepresentand serve as a subject matter expert on AbbVie’sin-office portals and access related solutions.The CSS also partners closely with otherAbbVie field stakeholders to offer the right solutions tooffices thatcreate the best possible patientprescriptionexperience possible.

Specific Responsibilities:

Understand HCP officeprocessand offerelectronic solutions (i.e. portals) that will improve thepatientRx experience.

Thoroughly understandand representAbbVie’sHCP facing portals and other electronic solutionsserving as a subject matter expert.

Partner with AbbVie field teamsto implement and offer solutions to HCPs in assigned territory.Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience todetermineif an AbbViedigitalsolution may behelpful for the patient.

DeveloprelationshipwithHCP offices using a portal/solution andprovide regular updates on new functionality matching new or unused features with patient needs.

Communicate with AbbVie field teamsin a compliant manner.

Qualifications

Strong understanding of drug acquisition and dispensing in theimmunologyspecialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)

Bachelor’s degree preferred or relevant and equivalent industry experience required. 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.

Excellent territory and account management skills.Priorhealth caresales experience, or experience working in a health care environment preferred.

Valid driver’s licenseand ability to qualify for andmaintainfleet vehicle.

Demonstrated ability to partner cross-functionally,leveragingaligned interestsin order todrive results.

2 or moreyears experienceworking with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.

Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.

Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.

Demonstrated ability to map and understand internal processes.Can useinformation gathered to think strategically and to handle complexHCP settings.

Strong communicationand interpersonal skills

Demonstrated ability to influence others, including internal peers, through knowledge.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at thetimeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographiclocation,andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipatein our short-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.Theamountandavailabilityof anybonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company'ssoleandabsolutediscretion unless and until paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.