Customer Solutions Representative - Collector - Starting August 2025 - Remote - AR, MI, NC, PA Only

Avature; Arkansas; Remote; USD 48,000 - 52,000; Full time

Job summary

A leading company is seeking motivated individuals for a customer service role. You will engage with auto loan customers to assist with payment issues, providing solutions in a supportive team environment. Extensive training will be provided to ensure best practices in compliance and negotiation. This role offers a competitive hourly rate and monthly incentives, with a structured work schedule.

Benefits

Excellent Benefits

Extensive Training

Monthly Incentives

Qualifications

• Skilled at customer service and finding solutions.
• Extensive training in compliance and negotiation.

Responsibilities

• Contacting customers about late or missed payments.
• Helping customers bring accounts current by negotiating arrangements.

Skills

Customer Service

Negotiating

Selling Skills

Job description

Job Location Requirements

MUST BE LOCATED IN ARKANSAS, NORTH CAROLINA, MICHIGAN, PENNSYLVANIA, AND WITHIN 100 MILES FROM:

• Little Rock, AR
• Charlotte, NC
• Detroit, MI
• Fort Washington, PA

Job Description

If you are skilled at customer service and love to help people find solutions, this may be a great fit for you! You'll be helping our customers while working in a fun team environment. You'll leave at the end of the day feeling like you made a difference. As an Ally team member, you'll be contacting Ally auto loan customers to remind them about late or missed payments, understanding the reasons for delinquency, and helping customers bring their accounts current by negotiating payment arrangements. We offer the respected history of a great brand and excellent benefits. The team receives extensive training with an emphasis on compliance, negotiating, and selling skills to ensure collection routines are consistent and based on industry best practices.

Additional Information

• Training Class starts: Monday, August 2nd
• Compensation: $23/hr + Monthly Incentives
• Work Schedule after training is completed:
• 8am - 5pm EST or 7am - 4pm CST, Monday through Friday
• 11pm - 8pm EST or 10am - 7pm CST, one day per week
• 8am - 12pm EST or 7am - 11am CST, one Saturday per month