Customer Solutions Representative

Caterpillar; Montgomery (AL); On-site; USD 98,000 - 146,000; Full time

Benefits offered by this job

Company vehicle

Cell phone stipend

Relocation assistance

Job summary

Caterpillar Inc. is seeking a BCP Customer Solutions Representative to drive profitable growth across the dealer's BCP portfolio, including machine sales, parts, attachments, services, and Customer Value Agreements.

You will strengthen dealer sales capability and support customer-focused solutions in a field-based role with Thompson Tractor, based out of Birmingham, AL. You will visit customers regularly, manage dealer relationships, deliver the assigned territory business plan, and collaborate

Qualifications

• Bachelor's degree preferred and dealer-facing or customer-facing experience.
• Solution-oriented, resilient approach with a strong customer-back mindset.
• Strong organizational skills with the ability to self-manage time and priorities.

Responsibilities

• Deliver the annual business plan for the assigned territory across BCP portfolio.
• Support variance programs and actions to grow machine, parts, attachments, and services sales.
• Partner with dealer and internal teams to strengthen cross-functional execution.
• Support attachment forecasting, inventory planning, and sales strategy.
• Identify opportunities to grow Caterpillar BCP sales and displace competitors.
• Develop Customer Value Agreement offers and services commitments.
• Improve dealer performance through funnel management and reviews.
• Drive dealer and customer adoption of digital platforms (Cat Central, VisionLink).
• Visit customers regularly to understand needs, present solutions, and resolve issues.
• Share Voice of Customer and Voice of Dealer insights with stakeholders.

Skills

Customer Focus

Industry Knowledge

Decision Making

Effective Communications

Negotiating

Relationship Management

Education

Bachelor's degree

Tools

Cat Central

VisionLink

shop.cat.com

parts.cat.com

Job description

Career Area: Sales

Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Summary

Are you looking for field experience working directly with Cat dealers and customers? The Building Construction Products (BCP) Team is seeking a BCP Customer Solutions Representative to support Thompson Tractor, based out of Birmingham, AL. In this role, you will help drive profitable growth across the dealer's BCP portfolio, including machine sales, parts, attachments, services, technology, and Customer Value Agreements. You will also strengthen dealer sales capability, support customer-focused solutions, and help transform how we meet customer needs. This position manages customer and dealer relationships, delivers the assigned territory business plan, improves customer onboarding, and advances growth across the complete BCP portfolio within a collaborative, accountable, and customer-focused team environment.

What You Will Do (Job Duties)

• Deliver the annual business plan for the assigned territory, including BCP machine, parts, attachment, services, Customer Value Agreement, customer activation, and other prioritized commercial goals.
• Use BCP business-process guidance to support variance programs and other commercial actions that grow machine, parts, attachment, and services sales.
• Partner with dealer sales, parts, service, product, attachment, and marketing teams to strengthen cross-functional execution and dealer capability.
• Support attachment forecasting, ordering, inventory planning, sales strategy, marketing, and new attachment introductions.
• Identify opportunities to grow Caterpillar BCP sales and displace competitive offers.
• Develop and promote Customer Value Agreement offers, including Services Commitment.
• Improve dealer sales performance through funnel management, performance reviews, and corrective action planning.
• Drive dealer and customer adoption of digital platforms and machine technology, including Cat Central, VisionLink, shop.cat.com, and parts.cat.com.
• Visit customers regularly to understand needs, gather insights, present solutions, answer questions, and resolve issues.
• Share Voice of Customer and Voice of Dealer insights with Sales Support, Services Development, product groups, and other internal stakeholders.

What You Will Do (Core Skills)

• Customer Focus: Uses customer feedback and business insights to identify opportunities and deliver tailored solutions.
• Industry Knowledge: Applies knowledge of construction industry trends, products, services, and regulatory considerations.
• Decision Making & Critical Thinking: Organizes data, evaluates alternatives, and makes sound decisions based on informed judgment.
• Effective Communications: Clearly presents strategies, products, services, and business needs to dealers, customers, and internal stakeholders.
• Negotiating: Builds trust and uses collaborative negotiation practices to align on solutions.
• Relationship Management: Builds and maintains productive relationships with dealers, customers, peers, and internal partners.

Top Candidates Will Have

• Bachelor's degree, preferred
• Experience in a dealer-facing field assignment or equivalent customer-facing role.
• A solution-oriented, resilient approach with a strong customer-back mindset.
• Strong organizational skills with the ability to self-manage time and priorities.
• Experience supporting sales growth, dealer capability development, customer onboarding, or commercial programs.
• Experience in machine sales, attachments, parts, services, dealer development, or product support.
• Ability to apply construction industry knowledge to diverse customer, dealer, and business situations.
• Proven ability to build relationships across a matrix organization and influence outcomes for assigned dealer territories.
• Strong communication and interpersonal skills, with the ability to motivate others, influence change, and execute through ambiguity.

Additional Information

Travel: 50%+. This role will be located in Alabama or Georgia. Caterpillar requires five days per week of onsite work, Monday through Friday. A company vehicle and cell phone stipend are provided. Relocation assistance is available for this position. This position is not eligible for ISE.

Summary Pay Range

$97,530.00 - $146,290.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits

Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefitsLife InsuranceParental leaveAdoption benefitsTuition Reimbursement*
• These benefits also apply to part-time employees

Visa Sponsorship

Visa Sponsorship is not available for this position.

Equal Opportunity Statement

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Drug Screening

Any offer of employment is conditioned upon the successful completion of a drug screen.