Customer Solutions Professional

Veritiv; Portland (OR); Hybrid; USD 53,000 - 73,000; Full time

Benefits offered by this job

Employee Resource Groups

Professional development programs

Mentorship opportunities

Healthcare benefits & 401k

Job summary

Veritiv is hiring a Customer Service Professional in a hybrid role based in Portland, Oregon. You will build loyalty by handling orders, inquiries and issues, while maintaining relationships with multiple customers and sales staff.

You will work across teams to resolve pricing, invoicing, credits, payments, and shipping discrepancies, ensuring timely order processing and proactive service. 1-3 years of experience and a high school diploma are typical requirements.

Qualifications

• 1-3 years of related job experience.
• Education: High School Diploma/GED; Bachelor's degree preferred.
• Customer service experience preferred.
• Salary: $53,100 - $72,800 annually.

Responsibilities

• Communicate with allocated customers to develop a new relationship and nurture existing ones.
• Provide proactive, quality service and identify opportunities to secure new business or support retention.
• Act as the first point of contact for resolving customer queries and complaints.
• Share expertise with team on best practices for communication and issue resolution.
• Develop a relationship with sales by offering proactive, creative solutions.
• Participate in training of system enhancements, applications, products, and new processes.
• Complete timely order processing, confirmations, tracking/status updates, and inquiries.
• Collaborate with sales, operations, finance and others to satisfy customer needs.
• Manage resolution of pricing, invoicing, credits, payments, and shipping discrepancies.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Team collaboration

Education

High School Diploma/GED

Bachelor's Degree Preferred

Job description

Job Purpose

Our Customer Service Professional will be responsible for building customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered. This position is responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management.

HYBRID ROLE

Job Purpose

Our Customer Service Professional will be responsible for building customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered. This position is responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management.

Job Responsibilities

• Communicate with allocated customers to develop a new relationship as well as foster existing ones.
• Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention
• Act as the first point of contact for resolving customer queries and complaints
• Sharing expertise with team members on best practices for customer communication, issue resolution, and critical thinking
• Develop a relationship with sales team by being proactive and offering creative solutions
• Participate in training of system enhancements, applications, products, and new processes.
• Completes timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries.
• Works effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs
• Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel
• Perform other duties as assigned

Additional Responsibilities & Qualifications

• Able to plan, organize, and prioritize with minimal supervision.
• Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Proficient computer and technical skills.
• Decision-making skills and independent judgment.
• Ability to manage customer challenges in a professional and decisive manner.
• Customer service experience preferred.
• Salary: $53,100 - $72,800 annually

Work Experience

• 1-3 years of related job experience.

Education

• High School Diploma/GED
• Bachelor's Degree Preferred

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.

Veritiv is an Equal Opportunity/Affirmative Action employer.

EEO Policy US | EEO Policy Mexico

This description does not attempt to define the job's essential functions as defined by applicable disabilities law.