Customer Solutions Manager - US Residence based - LTA Backfill

Bayer; Bentonville (AR); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading global life sciences company is seeking an experienced Customer Solutions Manager based in the United States. This role involves managing day-to-day order-to-bill operations, developing customer relationships, and ensuring compliance within the Pharma division. Ideal candidates will possess substantial experience in Order-to-Cash and Supply Chain, along with strong skills in SAP and customer service.

Benefits

Competitive compensation

Wide variety of benefits

Qualifications

• Bachelor’s degree with minimum 6 years of experience in Order-to-Cash and Supply Chain.
• At least 3 years of SAP experience.
• Excellent problem solving and decision-making skills.

Responsibilities

• Improve customer service experience and facilitate organic growth.
• Oversee all third-party operations at Accenture.
• Maintain high levels of honesty and integrity in a fast-paced environment.

Skills

SAP experience

Planning and organization

Communication skills

Customer awareness

Problem-solving abilities

Education

Bachelor's degree in relevant field

Master's degree (preferred)

Tools

Microsoft applications

Job description

Overview

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and strive for a world where "Health for all Hunger for none" is real. We’re building a diverse, meaningful career community that makes a real difference.

Customer Solutions Manager - US Residence based - LTA Backfill

Customer Solutions Manager (LTA to backfill for a project assignment)

PURPOSE

This CORE Customer Solutions Manager LTA assignment has a commitment of September 1, 2025 to September 1, 2027. This role can be residence based if the incumbent resides and works within the contiguous United States time zones. It also can be based at the Whippany, NJ facility.

The primary responsibility is day-to-day end-to-end order-to-bill operations that realize the highest levels of customer satisfaction for the Pharma division. The role involves developing customer relationships through effective collaboration with internal and external stakeholders. The role holder monitors, reviews, and improves/maintains processes and procedures to leverage efficiencies while maintaining compliance.

KEY RELATIONSHIPS

The role involves working with multiple internal and external stakeholders across all Business Units, including Government and Commercial customers, BU leads, Sales Area Managers, Finance Partners, Product Supply and IT. Interfaces include Directors in Sales, Marketing, Finance, Product Supply and IT, Senior Buyers of Hospitals, Clinics and technicians, Group Purchasing Organizations and Independent Distribution Networks.

YOUR TASKS AND RESPONSIBILITIES

Responsibilities include but are not limited to:

• Improve customer service experience, create engaged customers and facilitate organic growth
• Cover multiple functional areas in: Order-to-Bill Management, Customer Relations Management, Financial Management and Administrative Systems Support including government and regulatory affairs for accounts managed by account managers
• Take ownership of customer inquiries and follow through to resolution; establish relationships with cross-functional partners (master data, bill-to-cash, transportation, Sales and finance)
• Oversee all third-party operations at Accenture and GBS Shared Services teams in Delhi; train and support customer service coworkers
• Plan and execute logistics activities (customer service, support of Product Supply inventory management and fulfillment, transportation and distribution)
• Work closely with Bill-to-Cash team to develop and maintain end-to-end order-to-cash excellence
• Maintain high levels of honesty, integrity, forward thinking in a fast-paced environment
• Provide operational support for DSCSA processes including exception/error management, customer/account master data validation and ensuring B2B maintenance and integration requirements are met
• Support partner onboarding for DSCSA, ensuring smooth data flow between systems for onboarded customers; assist in DSCSA compliance documentation, continuous improvement and audit readiness

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

REQUIRES QUALIFICATIONS

• Bachelor’s degree with minimum 6 years of experience in Order-to-Cash and Supply Chain; or Master’s Degree with 2 years of experience
• At least 3 years of SAP experience
• Excellent planning, organization, and prioritizing abilities
• Excellent problem solving and decision-making skills
• Excellent customer awareness and focus
• Strong communication/presentation skills, both oral and written
• Able to develop, present, and explain in-depth reports using SAP & Microsoft applications
• Comfortable working directly with all levels of customer management and internal stakeholders
• Experience with Hospitals, GPOs and IDNs located across the United States, with emphasis in Logistics Management and/or Supply Chain Management

PREFERRED QUALIFICATIONS

• Experience in Order-to-Cash in pharmaceutical, medical device, consumer health or FMCG industries

YOUR APPLICATION

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans.

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Bayer is an E-Verify Employer.

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