Customer Solutions Manager, Specialty Welding and Machining

Westinghouse Electric; Manning (SC); Remote; USD 130,000 - 163,000; Full time

Job summary

A leading energy solutions provider seeks a Customer Solutions Manager to lead specialty welding and machining efforts. This remote role involves cultivating customer relationships, managing technical development, and supporting strategic initiatives. Candidates should have a Bachelor's degree in Engineering and 7+ years of experience in the welding and machining services industry. Competitive salary and comprehensive benefits are offered.

Benefits

Comprehensive Medical benefits

Wellness Programs

401(k) with Company Match Contributions

Paid Vacations and Company Holidays

Opportunities for Flexible Work Arrangements

Qualifications

• 7+ years of relevant experience in product management or operations, preferably in welding and machining services.
• Strong knowledge of field welding and machining.
• Proven ability to build and maintain strong customer relationships.

Responsibilities

• Cultivate key customer relationships to understand needs and develop proposals.
• Lead technical development and cost estimating for welding and machining opportunities.
• Monitor market trends and customer behaviors to refine product positioning.
• Support Strategic Work Management activities.
• Lead resolution of customer issues until project management is engaged.

Skills

Customer relationship management

Technical development

Cost estimating

Market analysis

Education

Bachelor’s degree in Engineering

Job description

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

As a Customer Solutions Manager you will lead the Specialty Welding & Machining efforts related to reactor component upgrades, replacements and repairs and other scopes related to the Specialty Welding & Machining scope of supply. This includes field welding and machining, reactor head, core barrel and piping repairs.

You will report to the Vice President of Specialty Welding and Machining. This is a remote position that can be performed from anywhere within the United States.

Key Responsibilities:

• Cultivate and leverage key customer relationships to understand needs and develop compelling proposals with strong value propositions. Accountable for Original Equipment (OE) and opportunity pipeline growth across assigned product and technology areas.
• Lead technical development and cost estimating for welding and machining opportunities ranging from emergent repairs to large component replacements.
• Monitor near-term market trends, customer buying behaviors, and competitor actions to refine product positioning. Recommend pricing strategies that maximize market value while aligning with business plan assumptions.
• Support Strategic Work Management (SWM) activities, including aggregation of product financials and monthly financial forecasting.
• Lead resolution of emergent customer issues until project management is engaged. Partner with project teams to monitor execution status and help resolve technical and commercial challenges.
• Build strong internal partnerships with stakeholders to ensure alignment of people, processes, and technology with offer commitments and market growth objectives.
• Work closely with engineering, production, and quality teams to design and propose tailored solutions, including material selection, welding processes, machining tolerances, and prototyping.
• Provide expert guidance on welding techniques, machining best practices, and compliance with industry standards.

Qualifications:

• Bachelor’s degree in Engineering or a related technical discipline, or equivalent technical experience is required.
• 7+ years of relevant experience in product management, business, or operations—preferably in the welding and machining services or nuclear field services industries.
• Strong knowledge of field welding and machining is preferred.
• Proven ability to build and maintain strong customer relationships and deliver customer insights.

We are committed to transparency and equity in all of our people practices. The base salary range for this position is estimated to be $130,400.00 to $163,000.00 per year.

Why Westinghouse?

Our benefits package is tailored to meet the diverse needs of our employees, while also promoting wellness and career growth.

• Comprehensive Medical benefits
• Wellness Programs
• 401(k) with Company Match Contributions
• Paid Vacations and Company Holidays
• Opportunities for Flexible Work Arrangements

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities