Customer Solutions Manager, Specialty Welding and Machining

Westinghouse Electric Company; Manning (SC); Remote; USD 130,000 - 163,000; Full time

Job summary

A leading energy solutions company in South Carolina is seeking an experienced professional to lead technical development and manage customer relationships. This role involves collaboration with various teams and requires strong skills in welding and machining, coupled with 7+ years of related experience. The position offers a competitive salary along with a comprehensive benefits package, including medical coverage and career development opportunities.

Benefits

Comprehensive Medical benefits

401(k) with Company Match

Educational Reimbursement

Flexible Work Arrangements

Qualifications

• 7+ years of relevant experience in product management, business, or operations.
• Results-oriented, enthusiastic, and a creative self-starter.
• Excellent verbal and written communication skills.

Responsibilities

• Cultivate key customer relationships and develop proposals.
• Lead technical development and cost estimating for welding opportunities.
• Monitor market trends and recommend pricing strategies.

Skills

Field welding and machining knowledge

Customer relationship management

Strategic thinking

Communication skills

Education

Bachelor's degree in Engineering or related technical discipline

Tools

MS Project

Primavera P6

Job description

Overview

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

Responsibilities

• Cultivate and leverage key customer relationships to understand needs and develop compelling proposals with strong value propositions. Accountable for Original Equipment (OE) and opportunity pipeline growth across assigned product and technology areas.
• Lead technical development and cost estimating for welding and machining opportunities ranging from emergent repairs to large component replacements.
• Monitor near-term market trends, customer buying behaviors, and competitor actions to refine product positioning. Recommend pricing strategies that maximize market value while aligning with business plan assumptions (e.g., MAS). Collaborate with Sales on capture planning and final order negotiations.
• Support Strategic Work Management (SWM) activities, including aggregation of product financials and monthly financial forecasting. Contribute to business unit resource planning and coordinate with resource management as needed.
• Lead resolution of emergent customer issues until project management is engaged. Partner with project teams to monitor execution status and help resolve technical and commercial challenges.
• Build strong internal partnerships with stakeholders such as RCU to ensure alignment of people, processes, and technology with offer commitments and market growth objectives. Collaborate with Resource Managers and Sales/Commercial Integration to deliver high-quality proposals.
• Work closely with engineering, production, and quality teams to design and propose tailored solutions, including material selection, welding processes, machining tolerances, and prototyping.
• Provide expert guidance on welding techniques, machining best practices, and compliance with industry standards.
• Coordinate with peer leaders in AOMS and LTO to ensure a unified market approach and comprehensive customer support (e.g., clevis bolt inspection, engineering, and field replacement). Collaborate on integrated proposals.
• Navigate across AOMS and LTO product lines as opportunities arise, engaging with Customer Solutions Managers and Engineers as needed.
• Partner with Global Product Management on product strategy, roadmaps, innovation initiatives, and technology development.
• Track project metrics, customer feedback, and market trends to generate insights that inform strategic decisions and continuous improvement.

Qualifications

• Bachelor's degree in Engineering or a related technical discipline, or equivalent technical experience is required.
• 7+ years of relevant experience in product management, business, or operations—preferably in the welding and machining services or nuclear field services industries.
• Strong knowledge of field welding and machining is preferred.
• Proven ability to build and maintain strong customer relationships and deliver customer insights. Demonstrates strategic thinking, competitor analysis, and business acumen.
• Results-oriented, enthusiastic, and a creative self-starter with excellent verbal and written communication skills.
• Knowledgeable in the use of MS Project or Primavera P6 (preferred).

We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $130,400.00 to $163,000.00 per year. In addition to the base pay, this role may be eligible for incentive pay based on company and individual performance.

#LI-Remote

Why Westinghouse?

Our benefits package is tailored to meet the diverse needs of our employees, while also promoting wellness and career growth. The following are representative of what we offer:

• Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options

• Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members

• 401(k) with Company Match Contributions to support employees' retirement

• Paid Vacations and Company Holidays

• Opportunities for Flexible Work Arrangements to promote work-life balance

• Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers

• Global Recognition and Service Programs to celebrate employee accomplishments and service

• Employee Referral Program

Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality

• Integrity and Trust

• Customer Focus and Innovation

• Speed and Passion to Win

• Teamwork and Accountability

While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting

http://www.westinghousenuclear.com.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities

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