Customer Solutions Manager - I&C Services

Westinghouse Electric Company; Madison (PA); Hybrid; USD 130,400 - 163,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid vacations & holidays

Flexible work arrangements

Educational reimbursement

Job summary

Westinghouse Electric Company is seeking a Customer Solutions Manager of Instrumentation and Controls Services to drive the product portfolio and lead offers in partnership with operations. You will provide expert advice, leadership, and accountability for process and product improvements to grow near-term market share and capture orders.

You will report to the Sr Director of Specialty Outage & Maintenance Services and work from the Waltz Mill facility in Madison, PA, with hybrid work: 25%

Qualifications

• Bachelor’s degree in a related field (CS/engineering/business).
• MBA preferred or willingness to obtain.
• 5+ years in a technical discipline with product or project mgmt exposure.
• Experience in I&C services within nuclear market preferred.
• Strong data-driven decision making and product development knowledge.

Responsibilities

• Lead bid/proposal efforts to develop competitive proposals.
• Define product vision, strategy, and roadmap in line with company goals.
• Lead portfolio forecasting and manage backlog, scope, and timeline.
• Collaborate with engineering, design, marketing and sales to deliver features.
• Use market research and user feedback to validate solutions and measure outcomes.
• Communicate value propositions to executives, investors, partners and users.

Skills

Product management

Data analysis

Market research

Cross-functional collaboration

Communication

Education

Bachelor's degree

MBA

Tools

D365

SAP

PROMOT

Job description

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

About the role

As a Customer Solutions Manager of Instrumentation and Controls (I&C) Services you will play a critical role in steering our company's future and shareholder value by driving the product portfolio and lead the development of offers in partnership with business operations. This role will provide expert advice, analysis, leadership and hold accountability for driving process and product improvements to increase near term (1-2 year) market share and capture orders. The role is critical in defining the trajectory for our product offering and enhancing our competitive edge in the marketplace. In addition, this leader will become the expert in understanding the needs of the business and translating them into processes that are enabled by the respective systems (D365, SAP, PROMOT, etc.).

You will report to the Sr Director of Specialty Outage & Maintenance Services and be located at Waltz Mill facility in Madison, PA. This is a hybrid position with 25% of time at Waltz Mill, 10-20% travel for weekday business trips, and the remaining 55-65% from a remote location.

Key Responsibilities

• Bid/Proposal (Primary): Lead bid/proposal efforts to develop highly competitive proposals.
• Product Leadership (Secondary):
  • Support product managers in the development of long-term growth and innovation strategies.
  • Define the product vision, strategy, and roadmap in alignment with the company's goals and customer needs.
  • Lead and track portfolio forecasting.
  • Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to deliver high-quality products and features.
  • Conduct market research, user feedback, and data analysis to identify user problems, validate solutions, and measure outcomes.
  • Communicate the product value proposition, features, and benefits to internal and external stakeholders, such as executives, investors, partners, and users.
  • Prioritize and manage the product backlog, scope, and timeline, and ensure effective delivery of product releases.
• Communication: Develop trusting relationships with internal and external leaders to grow market intelligence and position Westinghouse to win.
• Metrics/Schedules: Proactively develop and report out to AOMs leadership metrics to track initiative progress, actions, and results.

Qualifications

• Bachelor's degree in computer science, engineering, business, or related field.
• Masters In Business Administration or willingness to obtain is preferred.
• 5+ years of relevant experience in a technical discipline.
• Experience in I&C Services within the commercial nuclear power market is preferred.
• 3+ years of experience in product management and/or project management is preferred.
• Strong knowledge of strategic business and product development.
• Ability to use data and user feedback to drive product decisions.

We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $130,400 to $163,000 per year. In addition to the base pay, this role may be eligible for incentive pay based on company and individual performance.

Benefits

• Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options.
• Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members.
• 401(k) with Company Match Contributions to support employees' retirement.
• Paid Vacations and Company Holidays.
• Opportunities for Flexible Work Arrangements to promote work-life balance.
• Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers.
• Global Recognition and Service Programs to celebrate employee accomplishments and service.
• Employee Referral Program.

Company Values

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.