Customer Solutions Manager, Aerospace and Satellite

Amazon Web Services (AWS); Austin (TX); On-site; USD 131,000 - 178,000; Full time

Benefits offered by this job

RSUs

Health insurance

401(k) matching

Job summary

AWS is seeking a Senior Customer Solutions Manager to join the Worldwide Public Sector Aerospace & Satellite team. You will guide commercial space, satellite, and aerospace customers through multi-year cloud adoption, migration, modernization, and AI transformation initiatives.

As a trusted advisor, you will collaborate with AWS teams to deliver measurable outcomes, from agentic AI workflows to autonomous ground system operations, while traveling 25-40% and requiring US citizenship with TS/SCI

Qualifications

• 5+ years leading large-scale, technical or engineering programs with demonstrated benefits realization.
• Experience in enterprise IT, vendor or consultant roles managing technical programs.
• Customer-facing experience with stakeholders across teams.

Responsibilities

• Lead customer engagements end-to-end across Sales, Support, Solutions Architecture, Professional Services, and customer teams to deliver measurable outcomes for aerospace and satellite customers.
• Develop and execute cloud adoption roadmaps aligned with customer milestones (constellations, launch campaigns, new services).
• Identify opportunities for migrations, data & analytics, AI/ML capabilities, and modernization to advance missions and operations.
• Design education programs, AI readiness assessments, governance frameworks, and executive briefings for responsible AI adoption and long-term success.
• Advocate for customers within AWS, translating needs to leadership, product, and engineering teams including Ground Station services.
• Coordinate between account managers, solutions architects, TAMs, and professional services to align against cloud strategy.
• Develop scalable mechanisms and AI-powered automation strategies to accelerate adoption across the aerospace & satellite segment.

Skills

Program leadership

Enterprise IT experience

Customer-facing

Space industry experience

Education

Bachelor's degree in STEM

Tools

AWS Certification

Job description

Description

Application deadline: Aug 31, 2026

Are you passionate about helping aerospace and satellite organizations harness the power of cloud technology and AI to accelerate their missions — from orbit to the edge? Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our Aerospace & Satellite team. In this role, you will serve as a trusted advisor to commercial space, satellite, and aerospace companies navigating their cloud adoption and AI transformation journey — helping them translate ambitious space missions into measurable business outcomes through modern cloud solutions.

Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to come join our Worldwide Public Sector team to help customers realize sustained business value by accelerating their cloud transformation journey.

As a CSM in the AWS Worldwide Public Sector (WWPS) Aerospace & Satellite division, you will guide customers through multi-year cloud adoption, migration, modernization, and AI transformation initiatives. You will work backwards from customer goals — whether that's deploying agentic AI workflows to automate satellite anomaly resolution, building generative AI-powered ground system operations assistants, modernizing telemetry and command platforms to fuel AI/ML insights, or accelerating launch readiness with intelligent automation — and drive execution across AWS teams to deliver results.

We help aerospace and satellite companies understand best practices around adopting cloud-based solutions, migrating existing ground systems and mission-critical workloads, implementing AI/ML capabilities for space data processing, and building organizational cloud and AI fluency. The opportunity to guide space companies through the AI revolution — from foundational data readiness to deploying agentic systems that autonomously execute complex satellite operations workflows — is unprecedented. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully.

This position requires 25% - 40% travel dependent on geo and time of year.

This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance.

Key job responsibilities

• Own & Influence: Lead customer engagements end-to-end across Sales, Support, Solutions Architecture, Professional Services, and customer teams to deliver measurable business outcomes for aerospace and satellite organizations:
• Drive Adoption: Develop and execute cloud adoption roadmaps aligned with customer business milestones — such as constellation deployments, launch campaigns, or new service offerings — translating strategic initiatives into concrete, sequenced actions
• Accelerate Value: Identify opportunities for large-scale migrations, data & analytics, generative AI, agentic AI, and modernization that advance space missions and operational efficiency — from intelligent satellite imagery processing to autonomous ground system operations agents
• Enable & Govern: Design education programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare aerospace customers for responsible AI adoption, successful cloud transformation, and long-term operational excellence
• Advocate & Coach: Serve as the customer's cloud coach and their voice within AWS, communicating customer needs to AWS leadership, product, and engineering teams — including AWS Ground Station and aerospace-specific service teams
• Collaborate & Coordinate: Act as the connective tissue between account managers, solutions architects, technical account managers, and professional services — ensuring all teams execute cohesively against customer cloud strategy
• Build & Scale: Contribute to the CSM function by developing scalable mechanisms, AI-powered automation strategies, and best practices that accelerate customer adoption across the aerospace & satellite segment — including agentic frameworks that can be replicated across space operators and launch providers

A day in the life

A day in the life As a CSM on the AWS Aerospace & Satellite team, you' are the customer trusted advisor, and will serve as the central connector between our space industry customers and AWS teams, ensuring everyone moves in sync toward shared goals. Your day might include facilitating strategy sessions with customer leadership to align their AI and cloud adoption roadmap with mission objectives, coordinating between Sales, Support, Solutions Architecture, and AI/ML specialist teams to remove blockers, and tracking progress against key milestones. You'll develop comprehensive enablement plans that prepare organizations for generative AI adoption and successful workload migrations — such as transitioning on-premises ground segment infrastructure to the cloud — lead executive briefing sessions that showcase how agentic AI and AWS capabilities serve aerospace use cases — such as autonomous satellite health monitoring, AI-driven orbital maneuver planning, intelligent Earth observation data pipelines, or generative AI copilots for mission operations — and manage go-live events that mark critical transitions. Beyond these structured activities, you'll identify emerging customer challenges and proactively develop innovative AI-first solutions that address the unique needs of aerospace and satellite organizations, helping them move from AI curiosity to production-grade agentic systems.

About The Team

Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Our Aerospace & Satellite team partners with leading commercial space companies, satellite operators, launch providers, and aerospace innovators worldwide, helping them leverage cloud technology to scale their missions, reduce operational costs, and drive innovation. From processing petabytes of Earth observation data to powering next-generation ground systems and enabling AI-driven space operations, we believe that aerospace and satellite companies deserve world-class technology and strategic guidance to push the boundaries of what's possible — and we're committed to making that a reality.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field
• Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
• Experience in customer-facing roles
• 5+ years of Space Vehicle/Satellite Operations, Space Communications or related industry experience

Preferred Qualifications

• AWS or other cloud certification
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
• Experience coordinating between project teams and customers to meet unique customer requirements
• AWS certification, such, AWS Solutions Architect, or a similar cloud certification

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CO, Denver - 131,300.00 - 177,600.00 USD annually

USA, TX, Austin - 131,300.00 - 177,600.00 USD annually

Company - Amazon Web Services, Inc.