Customer Solutions Manager

Ericsson GmbH; Plano (TX); On-site; USD 140,000 - 180,000; Full time

Job summary

Ericsson in Plano, TX is seeking an experienced Customer Solution Manager to analyze, design, and develop commercially viable RAN solutions for the Americas. You will analyze network data, craft value propositions, and support sales engagements across key accounts.

Responsibilities include developing technical presentations, guiding customers on rApps adoption, and staying current with Cloud RAN/Open RAN advances. A strong RAN background and collaboration skills are essential.

Qualifications

• Bachelor's degree in mobile telecom, CS, electronics or similar.
• Minimum of 3 years of experience in telecommunication infrastructure in the field of Radio Access Networking.
• Strong knowledge of 4G/5G RAN technologies and Ericsson product portfolio.
• Experience with AI/ML concepts and ML Ops is a plus.
• Ability to communicate, present and influence technical experts.

Responsibilities

• Analyze customer needs and design commercially viable RAN solutions.
• Provide sales support and respond to RFx with solutions meeting customer requirements.
• Analyze 4G/5G network data to identify upsell opportunities and improve performance.
• Conduct network evolution studies and capacity modelling to drive growth.
• Develop technical presentations, proposals and customer briefings.
• Provide technical guidance and training to ensure successful adoption of rApps by customers.
• Stay updated on new technologies and share insights to build customer competence.
• Build trusted relationships with customers through strong technical and business acumen.

Skills

RAN 4G/5G knowledge

Ericsson RAN product portfolio

Network performance analysis

Cloud RAN / Open RAN / RAN Automation

Ericsson sales process & tools

Programming languages

AI/ML with ML Ops

Communication & presentation

Team collaboration

3+ years in telecom infra in RAN

Education

Bachelor's degree in Mobile Telecommunication Engineering / Computer Science / Electronics Engineering

Job description

About this opportunity

We are now looking for an experienced Customer Solution Manager, who will be analyzing, designing and developing commercially viable RAN solutions and technical offering, based on customer needs and technology opportunities. In this role, you will also be working on data analytics to generate insights on network performance, evolution and value argumentation to help promote Ericsson RAN product and solutions in market area Americas.

What you will do

• Support customer engagement focusing on identifying business opportunities, creating value propositions, and engaging customers at an early stage to maximize market and sales
• Provide sales support for specific deals, respond to RFx, propose solutions covering customer requirements
• Analyze customer 4G/5G network data, generate insights on network performance and impact by various Ericsson RAN products and solutions (SW and HW), to identify and materialize upsell opportunities
• Conduct Network Evolution studies and performance & capacity modelling to create compelling solution proposition to drive growth across with key accounts
• Develop technical presentations, proposals, and perform customer presentations
• Provide technical guidance, training, and support to ensure the successful adoption, implementation, and ongoing usage of the rApps by our customers
• Stay abreast on new technology and technical area, and share information about solutions to enable customer competence build
• Develop a sustained trusted relationship with customers by demonstrating strong technical and business acumen
• Deliver success through empowerment and accountability by modeling behavior defined by 5 focus areas of Ericsson on the Move with an emphasis on integrity

The skills you bring

• Strong Knowledge in RAN 4G and 5G technologies in the field of radio network products
• Deep understanding of Ericsson RAN product portfolio, network software features, algorithms and parameters. Experience in network performance analysis and optimization is a plus.
• Good knowledge of new technology areas: Cloud RAN, Open RAN, RAN Automation etc.
• Good knowledge of the Ericsson sales process and tools
• Strong programing skills with modern programing languages and practical experience is essential
• Strong AI/ML experienced level competence and practical experience with ML Ops, Machine Learning Techniques, Machine Reasoning is a major plus
• Ability to communicate, present and influence the technical experts
• Team player with very good collaboration skills
• Minimum of 3 years of experience in the telecommunication infrastructure industry in the field of Radio Access Networking

Education

Bachelor's degree in Mobile Telecommunication Engineering, Computer Science, Electronics Engineering, or similar

About hiring

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth.

We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary location

Primary country and city: United States (US) || Plano (Country/ City)

Job details

Technical & Solution Sales Support

Compensation and Benefits at Ericsson

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.