Customer Solutions Manager

Bayer; Montpelier (VT); Remote; USD 71,000 - 107,000; Full time

Job summary

A leading pharmaceutical company is looking for a Customer Solutions Manager based in the U.S. to enhance customer satisfaction through efficient order-to-bill operations. The role involves developing relationships with various stakeholders and ensuring compliance with processes. The ideal candidate should have substantial experience in Order-to-Cash and a background in SAP. This position offers competitive salary and benefits.

Benefits

Health care

Vision

Dental

Retirement benefits

PTO

Sick leave

Qualifications

• Minimum 6 years of experience in Order-to-Cash and Supply Chain.
• At least 3 years of SAP experience.
• Strong communication and presentation skills.

Responsibilities

• Managing day-to-day order-to-bill operations for customer satisfaction.
• Developing customer relationships with internal and external stakeholders.
• Improving customer service experience and facilitating organic growth.

Skills

SAP experience

Planning

Problem solving

Communication skills

Customer awareness

Education

Bachelor’s degree or Master’s degree

Tools

SAP

Microsoft applications

Job description

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Position

Customer Solutions Manager

PURPOSE

This CORE Customer Solutions Manager can be residence based if the incumbent resides and works within the contiguous United States time zones. It also can be based at the Whippany, NJ facility.

The primary responsibility of this role includes managing day-to-day end-to-end order-to-bill operations that realize the highest levels of customer satisfaction for the Pharma division. The position is responsible for developing customer relationships through effective collaboration with internal and external stakeholders. The role monitors, reviews, and improves/maintains processes and procedures to leverage efficiencies while maintaining compliance.

KEY RELATIONSHIPS

The position holder operates with multiple internal and external stakeholders across all Business Units, including Government and Commercial customers, Business Unit leads, Sales Area Managers, Finance Business Partners as well as multiple stakeholders within Product Supply and IT. Interfaces include high-seniority stakeholders such as Directors in Sales, Marketing, Finance, Product Supply and IT, Senior Buyers of Physicians, Hospitals, Clinics and technicians, as well as multiple Group Purchasing Organizations and Independent Distribution Networks.

YOUR TASKS AND RESPONSIBILITIES

Responsibilities include but are not limited to:

• Improving customer service experience, creating engaged customers and facilitating organic growth;
• Responsibilities cover multiple functional areas in: O2B Management, Customer Relations Management, Financial Management and Administrative Systems Support including government and regulatory affairs for those accounts directly managed by numerous account managers located within the organization;
• Taking ownership of customer inquiries and follow through to resolution. Establishing relationships with cross-functional partners which include master data, bill to cash, transportation, Sales and finance;
• Oversite of all third-party operations at Accenture and GBS Shared Services teams in Delhi. Train and support customer service coworkers;
• Successfully transitions all strategic plans into tactical objectives. Plans and executes all logistics activities (customer service, support of Product Supply inventory management and Fulfillment, Transportation and Distribution;
• Works closely with Bill-to-Cash team to develop and maintain full order-to-cash excellence;
• Disposition: High levels of honesty and integrity; can-do philosophy; forward thinking in a fast-paced environment;
• Operational support for DSCSA process including: exception & error management, customer/account master data validation and ensuring B2B maintenance and integration requirements met;
• Support of partner onboarding for DSCSA ensuring smooth integration and data flow between systems for onboarded customers, translates partner requirements into onboarding plans; assist in DSCSA compliance documentation, continuous improvement and audit readiness.

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

REQUIRES QUALIFICATIONS

• Bachelor’s degree with minimum 6 years of experience in Order-to-Cash and Supply Chain; alternatively, Master’s Degree with 2 years of experience;
• Must have at least 3 years of SAP experience;
• Excellent planning, organization, and prioritizing abilities;
• Excellent problem solving and decision-making skills;
• Excellent customer awareness and focus;
• Strong communication/presentation skills both oral and written;
• Able to develop, present, and explain in-depth reports using various SAP & Microsoft applications;
• Comfortable working directly with all levels of customer management and internal stakeholders;
• Experience in dealing with Hospitals, GPOs and IDNs located throughout the United States, with emphasis in Logistics Management and/or Supply Chain Management.

PREFERRED QUALIFICATIONS

• Experience in an Order-to-Cash pharmaceutical, medical device, consumer health or FMCG industry.

Employees can expect to be paid a salary between $71,900.00 to $107,000.00. Additional compensation may include a bonus or incentive compensation (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.

This salary range is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

This posting will be available for application until at least 10-7-25.

YOUR APPLICATION

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Bayer is an E-Verify Employer.

Location: United States ...