Customer Solutions Manager

Bayer; Baltimore (MD); Remote; USD 85,000 - 100,000; Full time

Job summary

A leading life sciences company is seeking a Customer Solutions Manager to oversee order-to-bill operations in the U.S. You will collaborate with internal stakeholders to enhance customer satisfaction and streamline processes while ensuring compliance. Required qualifications include a Bachelor's degree and at least 6 years of relevant experience, along with expertise in SAP. This role offers a chance to make a real impact within a dynamic team.

Benefits

Competitive compensation

Benefits programs

Flexible work environment

Qualifications

• Minimum 6 years of experience in Order-to-Cash and Supply Chain.
• Expertise in SAP required.
• Experience with Hospitals and GPOs in the U.S.
• Strong analytical and decision-making skills.

Responsibilities

• Manage order-to-cash operations and customer satisfaction.
• Enhance customer service experience and organic growth.
• Collaborate with stakeholders across business units.
• Oversee third-party operations and support customer inquiries.

Skills

SAP experience

Planning and organization

Problem solving

Customer awareness

Communication skills

Education

Bachelor’s degree

Master’s degree

Tools

Microsoft applications

Job description

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Customer Solutions Manager

PURPOSE

This CORE Customer Solutions Manager can be residence based if the incumbent resides and works within the contiguous United States time zones. It also can be based at the Whippany, NJ facility.

The primary responsibility of this role includes managing day-to-day end to end order-to-bill operations that realizes highest levels of customer satisfaction for the Pharma division. The position is responsible for developing customer relationships through effective collaboration with internal and external stakeholders. The position holder is in charge of monitoring, reviewing, and improving/maintaining processes and procedures to leverage efficiencies while maintaining compliance.

KEY RELATIONSHIPS

The position holder is operating with multiple internal and external stakeholders across all Business Units, including but not limited to Government and Commercial customers, Business Unit leads, Sales Area Managers, Finance Business Partners as well as multiple stakeholders within Product Supply and IT.

These interfaces include stakeholders of high seniority such as Directors within Sales, Marketing, Finance, Product Supply and IT, Senior Buyers of Physicians, Hospitals, Clinics and technicians, as well as multiple Group Purchasing Organizations and Independent Distribution Networks.

Responsibilities include but are not limited to:

• Improving customer service experience, creating engaged customers and facilitating organic growth;
• Responsibilities cover multiple functional areas in: O2B Management, Customer Relations Management, Financial Management and Administrative Systems Support including government and regulatory affairs for those accounts directly managed by numerous account managers located within the organization;
• Taking ownership of customer inquiries and follow through to resolution. Establishing relationships with cross-functional partners which include master data, bill to cash, transportation, Sales and finance;
• Oversite of all third-party operations at Accenture and GBS Shared Services teams in Delhi. Train and support customer service coworkers;
• Successfully transitions all strategic plans into tactical objectives. Plans and executes all logistics activities (customer service, support of Product Supply inventory management and Fulfillment, Transportation and Distribution;
• Works closely with Bill-to-Cash team to develop and maintain full order-to-cash excellence;
• Disposition: High levels of honesty and integrity; can do philosophy; forward thinking in a fast-paced environment;
• Operational support for DSCSA process including: exception & error management, customer/account master data validation and ensuring B2B maintenance and integration requirements met;
• Support of partner onboarding for DSCSA ensuring smooth integration and data flow between systems for onboarded customers, translates partner requirements into onboarding plans; assist in DSCSA compliance documentation, continuous improvement and audit readiness.

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

REQUIRES QUALIFICATIONS

• Bachelor’s degree with minimum 6 years of experience in Order-to-Cash and Supply Chain; alternatively, Master’s Degree with 2 years of experience;
• Must have at least 3 years of SAP experience;
• Excellent planning, organization, and prioritizing abilities;
• Excellent problem solving and decision-making skills;
• Excellent customer awareness and focus;
• Strong communication/presentation skills also required both oral and written;
• Able to develop, present, and explain in depth reports using various SAP & Microsoft applications);
• Comfortable working directly with all levels of customer’s management and internal stakeholder;
• Experience in dealing with Hospitals, GPO’s and IDN’s located throughout the United States. (with emphasis in Logistics Management and/or Supply Chain Management).

PREFERRED QUALIFICATIONS

• Experience in an Order-to-Cash pharmaceutical, medical device, consumer health or FMCG industry.

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Bayer is an E-Verify Employer.