Customer Solutions Management - PM (Escalator Modernization)

kone; Moline (IL); On-site; USD 120,000 - 158,000; Full time

Benefits offered by this job

Matching 401K

Health care and wellness plans

Pension plan

Job summary

KONE seeks a Customer Solutions Management – PM to support Modernization across North America. The role focuses on technical solution development, tendering and project planning, serving as a technical partner to frontline sales and operations.

You will analyze modernization requirements, develop optimized solutions, and guide project booking and coordination to ensure feasibility, compliance, and profitability. Travel may be required as business needs dictate.

Qualifications

• 8+ years in the elevator industry
• Experience in modernization, field operations, engineering or project delivery
• Strong understanding of elevator modernization methods and equipment assessments
• Experience supporting technical solutions, tendering, estimating, or project planning

Responsibilities

• Modernization solution development for complex elevator modernization opportunities
• Provide technical expertise during tendering and cost estimation
• Coordinate with engineering, sourcing and operations to ensure feasible solutions
• Support project booking, documentation, and handoff activities

Skills

Elevator modernization

Technical analysis

Tendering & estimating

Project coordination

Technical communication

Education

Bachelor's degree in Engineering/Business/Construction Management

Tools

SAP

Excel

Job description

Founded in 1910, our mission is to improve the flow of urban life and make our world’s cities better places to live. We are a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Through our innovative solutions, we strive to make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world have helped us achieve our position as an innovation and sustainability leader with repeated recognition by Forbes, Corporate Knights for clean capitalism and others.

Job Title: Customer Solutions Management – PM (Modernization)

Location: Moline, IL

Are you an elevator modernization expert looking to make a greater impact?

KONE is seeking a highly skilled Customer Solutions Management – PM to support our Modernization business by providing technical expertise, solution development, tendering support, and project consultation for complex elevator modernization opportunities across North America.

This position serves as a key technical partner to our Front-Line sales and operations teams, helping develop modernization solutions that meet customer requirements while ensuring technical feasibility, code compliance, operational efficiency, and business profitability. Unlike a traditional construction or PMO project management role, this position focuses on technical solution development, modernization planning, tender support, value engineering, and project booking activities throughout the customer sales and delivery process.

JOB OVERVIEW:

As a Customer Solutions Management – PM you will act as a subject matter expert supporting modernization projects from opportunity evaluation through project booking and implementation planning.

KEY RESPONSIBILITIES:

Modernization Solution Development

• Analyze customer modernization requirements and existing elevator equipment conditions.
• Develop technical modernization solutions that address customer needs and align with KONE products and capabilities.
• Support Front Line teams in identifying optimal modernization strategies for complex applications.
• Recommend value-engineering alternatives that improve project competitiveness and customer outcomes.

Technical Sales & Tendering Support

• Provide technical expertise throughout the modernization tendering process.
• Review modernization specifications and determine product compatibility and application requirements.
• Develop technical proposals and costing recommendations.
• Support pre-tender and pre-booking reviews for complex modernization opportunities.
• Coordinate with engineering, sourcing, and supply line partners to ensure solution feasibility and delivery expectations.

Project Booking & Technical Coordination

• Manage technical project documentation and booking processes.
• Review and organize engineering drawings, specifications, surveys, and related project records.
• Partner with Front Line teams to ensure required documentation is complete and technically accurate.
• Support order engineering processes and project handoff activities.
• Maintain organized project information and reporting related to modernization support activities.

Technical Consulting

• Serve as a trusted advisor to sales teams, customers, consultants, contractors, architects, and engineers when technical expertise is required.
• Participate in planning, design, specification, and project review meetings.
• Provide guidance on modernization methods, installation practices, labor considerations, and equipment applications.
• Help resolve technical challenges associated with existing equipment modernization projects.

Required Qualifications

• Minimum 8 years of experience within the elevator industry.
• Experience in modernization, field operations, engineering, technical sales support, branch operations, estimating, project delivery, or product applications.
• Strong understanding of elevator modernization methods and existing equipment assessments.
• Demonstrated experience supporting technical solutions, tendering, estimating, or project planning activities.
• Strong analytical and problem-solving capabilities.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office applications, particularly Excel and Word.
• Ability to travel as business needs require.

Preferred Qualifications

• Bachelor's degree in Engineering, Business, Construction Management, or a related technical field.
• Knowledge of SAP and order engineering processes.
• Experience supporting modernization sales opportunities.
• Familiarity with competitor modernization solutions and industry technologies.
• Experience conducting equipment surveys and technical evaluations.
• Strong understanding of elevator codes, regulations, and industry standards.

Annual BasePay Range:Thehiring range for this role is$120,300– 157,920.The compensationpackage offered will depend on their ability to meet the requirements ofthe role and arange of factors unique to each candidate, includingtheirskill set, years and depth of experience, certifications, and location.

Variable Compensation: KONEAnnual Bonus plan(60/40)based on achievement of company goals and individualgoals.

Why Join KONE?

At KONE, you'll have the opportunity to work on some of the industry's most challenging modernization projects while collaborating with talented professionals across engineering, operations, and sales. You'll help develop innovative solutions that improve safety, performance, and customer satisfaction while supporting the continued growth of KONE's modernization business.

Our customers come from all walks of life, and we are committed to a culture that welcomes everyone. We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation. We pride ourselves on our family-centric culture and guiding principles that serve as the foundation of who we are and how we do business. In addition to our passion for safety and innovation, our culture is strengthened by our values of care, customer, collaboration and courage which connects us closer to the customers and communities we serve and makes us a great place to work. In addition to providing competitive salaries,learning&developmental opportunitiesand an environment built on teamwork, flexibility and respect-wealsooffer world-class benefitssuch as a matching 401K, pension plan, comprehensive health care and wellness plans for your entire family, as well as paid holidays and paid time off.