Customer Solutions Director - BCSS

Ericsson GmbH; Bellevue (WA); On-site; USD 146,000 - 243,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Stock Purchase Plan

Job summary

Ericsson in Bellevue, WA is seeking a Domain Sales Manager to lead BCSS-driven offerings for T-Mobile and related customers. You will collaborate with CTO teams, shape end-to-end architectures, and translate customer needs into concrete technical and commercial solutions.

This role requires deep telecom experience, strong executive communication, and a track record in solution selling and standards engagement. The position offers competitive compensation and comprehensive benefits.

Qualifications

• Minimum 10 years of experience in technology, solutions, and/or product management within telecom/ICT, focused on BCSS domains.

Responsibilities

• Work with CU Core 3, Market Area teams and BCSS Product to align requirements and solutions for T-Mobile.
• Formulate strategies for network and service transformations with AI, automation, and end-to-end architectures.
• Lead solutioning across BCSS domains: Packet Core, cloud-native apps, OSS/BSS, orchestration, service exposure.
• Drive AI- and automation-focused initiatives to improve network and service performance.
• Act as senior advisor to CTO and account teams, supporting customer dialogues and influencing BCSS roadmaps.
• Partner with sales to translate customer needs into BCSS-driven technical offerings and proposals.
• Influence BCSS portfolio strategy by channeling customer feedback into development.

Skills

Telecom experience

BCSS/Core/Cloud

Solution architecture

Executive relationships

Consultative selling

Job description

Join our Team

T-Mobile is one of Ericsson’s top global customers and is known to be at the forefront of technology development and adoption. With strong outlook for future growth and innovation, we are looking for an experienced Customer Solutions Director – BCSS to join the CU T-Mobile CTO team.

In this role, you will focus on Ericsson’s Business Area Cloud Software & Services (BCSS) portfolio and related Core and Cloud solutions, engaging with T-Mobile and the CU in a great learning environment where we work on the front lines of technology strategy, development, and adoption.

You Will

• Work closely with the CU Core 3, Market Area teams, and directly engage with BCSS Product and Portfolio organizations on T-Mobile requirements, solutions, and development across current technologies and towards 6G.
• Formulate strategies for network and service transformations with emphasis on automation, AI and agentic principles, and end-to-end architectures that enable new services and business models; align those strategies with T-Mobile’s service ambitions.
• Lead solutioning and architecture across BCSS domains, including Packet Core, Cloud-native applications, charging and billing, OSS/BSS, orchestration, and service exposure.
• Drive AI- and automation-focused initiatives within BCSS, including Physical AI, inferencing/compute, knowledge planes/bases, and closed-loop automation to improve network and service performance.
• Evaluate requirements for new consumer and enterprise services and ensure performance is addressed from an end-to-end perspective across BCSS and adjacent domains.
• Act as a senior technical and commercial advisor to the CTO and Account teams, supporting customer dialogues and anchoring BCSS-related strategies, roadmaps, and solution decisions.
• Partner with sales and commercial teams to explore customer needs, engage T-Mobile stakeholders, and translate opportunities into detailed BCSS-driven technical offerings and competitive proposals.
• Influence Ericsson’s BCSS portfolio strategy by channeling customer feedback and forward-looking requirements into product development and standardization activities.

To Be Successful In The Role, You Must Have

• A demonstrated ability to effectively leverage the wider global Ericsson organization, including Business Areas, Global Functional Teams and Market Area domain teams, in support of complex BCSS and Core/Cloud customer engagements.
• Minimum 10 years of experience in technology, solutions, and/or product management within the telecoms/ICT industry, with a strong focus on BCSS-related domains (Core, Cloud, OSS/BSS, Charging/Billing, Orchestration).
• Proven experience working with Product Areas and standardization teams/initiatives, particularly in areas relevant to BCSS, Core and Cloud.
• Solid background in technology architecture and solution management, including establishing and maintaining senior-level relationships with CSP customers.
• A strong internal network within Ericsson’s solutions and services community, especially within BCSS and Core/Cloud domains.
• End-to-end understanding of Ericsson’s BCSS portfolio, with cross-domain experience preferred and knowledge across both services and products.
• Strong consultative selling skills, with the ability to shape requirements, build advisory relationships, and influence customer decision-making.
• Excellent presentation and communication skills, with the ability to influence at executive and senior levels, both internally and with T‑Mobile.
• Ability to thrive in a front‑runner customer environment where new concepts and solutions are often developed and deployed for the first time.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Bellevue (Country/ City)

Job details: Domain Sales Manager

Compensation and Benefits at Ericsson

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

The salary range for this position is

• Bellevue, WA: $185,000 - $242,550

Sales Incentive Plan: Your pay also includes the opportunity for sales incentives as a part of Ericsson’s Sales Incentive Plan. Actual payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual incentive target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.