Customer Solutions Director

RXO Inc.; Southfield (MI); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) match

Pre-tax accounts

Disability insurance

Life insurance

EAP

Career development

Paid time off

Job summary

RXO Inc. seeks a Customer Solutions Director in Managed Transportation to lead client relationships, drive value, and push continuous improvement across operations and technology.

You will own strategic accounts, perform complex data analyses, and coordinate across Ops, Procurement, and Solutions Engineering to deliver measurable results.

This role requires 7+ years in logistics and a managerial track record, with a willingness to travel up to 25% as needed.

Qualifications

• 7 years of logistics experience.
• Experience in a managerial role.
• Experience analyzing complex data, processes, policies, and systems.

Responsibilities

• Develop methods to meet customer needs and serve as primary contact.
• Drive operational efficiencies to improve service and financial performance.
• Conduct strategic account reviews to assess service needs and usage trends.
• Engage customers via CIRs and drive value across operations, procurement, and technology.
• Support Sales to grow FUM for Managed Transportation.
• Build and maintain strategic multi-level customer relationships.
• Monitor revenue by customer and take action to meet commitments.
• Help develop integration plans for client and company initiatives.
• Meet objectives in financial performance, service, and relationships.

Skills

Client relationships

Strategic thinking

Leadership

Data analysis

Operations metrics

Education

Bachelor's degree in Management or Logistics

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Customer Solutions Director in Managed Transportation at RXO, your focus will be successfully managing client relationships, meeting or exceeding client expectations, continuous improvement across all functional areas and working to ensure value is being driven for customers through effective operational solutions and service improvements.

What your day-to-day will look like:

• Develop effective and efficient methods to meet customer needs; serve as the primary customer contact on all new initiatives and/or high-level critical issues.
• Drive operational efficiencies to improve service and financial performance.
• Conduct strategic account reviews with all assigned customers to assess service needs and usage trends on a regular basis.
• Engage customers through continuous improvement roadmaps (CIRs) and drive value across all key functional areas - Operations, Procurement, Freight Bill Audit, Solutions Engineering and Technology.
• Execute individually assigned components of sales to startup action plans - Support Sales teams to grow FUM for Managed Transportation.
• Develop and maintain strategic multilevel customer relationships to uncover specific needs and behaviors of key decision makers.
• Monitor revenue achievement by customer and undertake appropriate action with key stakeholders to ensure that commitments are being met or exceeded.
• Participate in developing integration plans to support client and company initiatives.
• Meet objectives in the areas of financial performance, service, innovation, solutions, and relationships.

At a minimum, you'll need:

• 7 years of logistics experience
• Experience in a managerial role
• Experience performing complex analyses of data, processes, policies, procedures and/or systems

It'd be great if you also have:

• Bachelor's degree in Management or Logistics
• Availability to work a flexible schedule, which may include weekends; travel up to 25% of the time
• The capacity to take calculated risks and make strategic, results-oriented decisions while accepting responsibility for the results

• Dent Care Flexible Spending Account, Commuter Spending Account
• Health Reimbursement Arrangement

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great items when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.