Customer Solutions Consultant Remote | United Kingdom

ECL Kontor; Bessemer (AL); Remote; GBP 65,000 - 75,000; Full time

Job summary

An innovative company is seeking a Customer Solutions Consultant to join their team. This role involves collaborating with sales to understand client needs, guiding customers through their journey, and ensuring they maximize the value of AI-first strategies. You will be instrumental in leading discovery sessions, delivering impactful presentations, and supporting clients from initial engagement to long-term success. If you are passionate about technology and eager to help businesses thrive through exceptional customer service, this opportunity could be your next big step in a dynamic environment.

Qualifications

• 2+ years in pre-sales or consulting roles with a focus on technology.
• Strong communication and relationship-building skills are essential.

Responsibilities

• Lead discovery sessions to uncover customer requirements and challenges.
• Deliver compelling presentations to stakeholders at all levels.

Skills

Pre-sales engineering

Technical consulting

Communication skills

Relationship building

Analytical skills

Understanding of APIs

SaaS platforms knowledge

Tools

Salesforce

Zendesk

Hubspot

Shopify

Job description

Ada is an AI customer experience platform that harnesses the world's most powerful large language models to make customer service extraordinary for everyone. We’re driven to set the new standard for customer service at scale, enabling Enterprise companies to deliver experiences that are instant, proactive, personalized, and effortless.

Our team is pushing the frontier of AI Agent development, measurement, and management to power quality service experiences that respect everyone’s most valuable asset, time. Giving both customers, and customer service professionals, more quality time back for life’s big & small moments.

Since 2016, Ada is a proudly Canadian company that has powered over 4 billion interactions—automating up to 83% of all customer inquiries—for leading brands like Square, YETI, Canva, and Monday.com saving millions of hours of human effort for people all over the world.

Backed with over $250M in funding from tier-1 investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in applied AI customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

We’re looking for a Customer Solutions Consultant based in the United Kingdom to provide technical and subject matter expertise to some of the world’s most innovative, fast-growing companies. You will collaborate with our Sales team to close new business by developing a deep understanding of our clients’ business needs, whilst ensuring our existing customers maximize value by crafting AI-first strategies to be adopted by their entire organization. In other words, you will be responsible for guiding and supporting customers throughout their entire lifecycle with Ada, from their initial engagement as a prospect, through to implementation and their long-term success with our company and product.

About You

• 2+ years of pre-sales engineering, and/or strategy/management/technology consulting experience.
• Working knowledge of APIs and a common understanding of SaaS platforms (e.g. Shopify, Salesforce, Zendesk, Hubspot, etc.)
• Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences.
• Strong relationship building skills as you will be required to maintain and develop technical champions across the table. Experience building relationships with VP level stakeholders will be considered an asset.
• Technically and analytically curious, where you demonstrate the ability to be a perpetual learner and love to make new discoveries and improve the status quo.
• Is located in the United Kingdom and can support clients across EMEA and NORAM should it be required.

Outcomes

• Lead discovery sessions with customers and prospects to uncover requirements and challenges and identify opportunities in their businesses.
• Deliver concise, compelling, value-based presentations (product demos, technical assessments, roadmaps etc.) to all levels of an organization, including C-suite (e.g. CTO, CMO).
• Build custom product demonstrations and sandboxes that capture the long-term value of Ada’s Automation-First strategy.
• Scope and design integrations into customers' existing technology stack.
• Support pre-sales meeting quarterly revenue goals through closing new business.
• Support customers through their implementation and going live with our product.
• Support post-sales retaining and expanding existing client accounts by delivering quarterly business reviews and identifying upsell opportunities.
• Drive adoption and utilization of the platform with a focus on increasing automated resolutions for existing customers.
• Collaborate with Product Management, Engineering, and Marketing to continuously provide feedback and improve Ada’s products and marketing.

The expected salary range for this position is a base salary of £65,000 - £75,000 with a variable component. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

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