Customer Solutions

McMaster-Carr; Chicago (IL); On-site; USD 103,000 - 118,000; Full time

Benefits offered by this job

100% tuition reimbursement

Medical, dental, pharmacy, and vision plans with no monthly premiums

Paid parental leave for all new parents

Job summary

McMaster-Carr in Chicago, Illinois is seeking a talented individual for the Customer Solutions team. The role involves guiding customers through product offerings, solving urgent delivery needs, and building strong relationships. A bachelor's degree is required.

The total cash compensation typically ranges from $103,000 - $118,000, which includes annual cash profit sharing. The company offers an inclusive workplace with excellent benefits, such as tuition reimbursement and comprehensive medical plans.

Qualifications

• Bachelor's degree is required for this role.
• Proven ability to communicate effectively with customers.
• Strong problem-solving skills to handle urgent delivery and order needs.

Responsibilities

• Guide customers through product offerings effectively.
• Solve urgent delivery and order needs efficiently.
• Build long-lasting customer relationships.

Skills

Problem-solving

Communication

Customer service

Education

Bachelor's degree

Job description

Customer Solutions

We are looking for broadly skilled, resourceful, and talented people to join our team. Whether you're an archaeologist, engineer, business student, or thespian, people from a range of backgrounds are successful at McMaster-Carr. We're interested in your ability to think and find solutions for our customers.

You will learn about many parts of McMaster-Carr's operations and adapt quickly to new tasks and environments. We look for people who want to build a career, not just fill a job. Over time, success in one area could lead to opportunities in another.

Strong candidates will produce high-quality work efficiently, while thinking creatively and critically to meet new challenges. You will be challenged, and your success will be rewarded.

Make an impact and grow your professional skillset through experiences like:

• Guiding our customers quickly and effectively through our extensive product offering. You will help customers choose products or answer questions, ensuring they can get their jobs done.
• Solving urgent delivery and order needs. This can include working with our warehouse and carriers to find the best solution to get customers what they need, when they need it.
• Growing our diverse customer base by leveraging internal and external resources. Your work will connect people to the products they need.
• Building long‑lasting relationships by anticipating needs and responding to each customer's unique preferences.

A bachelor's degree is required for this role.

Total cash compensation typically ranges from $103,000 - $118,000, which includes annual cash profit sharing based on company profitability.

We are committed to comprehensive benefits to support employees and their dependents, such as:

• 100% tuition reimbursement
• Medical, dental, pharmacy, and vision plans with no monthly premiums
• Industry leading company‑funded retirement accounts
• Employee resource groups
• Inclusive, all‑gender benefits
• First‑time home buyer assistance
• Paid parental leave for all new parents
• Adoption and surrogacy assistance
• Paid time off for vacation and personal time

McMaster-Carr is an innovative e‑commerce company helping customers build anything because we offer everything. We've thrived for over 120 years thanks to our relentless focus on the customer experience, adaptability, and world‑class operations. Our curious, exceptional people are always at the center of our evolution, turning new challenges and disruptive technologies into opportunities to learn new skills and get important work done that makes our customers' lives better.

We are proud to be an Equal Opportunity Employer and dedicated to providing employees a workplace with reasonable accommodations and free of discrimination, harassment, and retaliation. At McMaster-Carr, we do not make employment decisions based on age, ethnicity, citizenship status, military status, gender identity and expression, race, religion, disability status, marital status, sexual orientation, or any other legally protected group.

This position is not eligible for work authorization sponsorship by McMaster-Carr.