Customer Solution Engineer Redwood City, CA, United States

Zuora Inc; Redwood City (CA); Remote; USD 115,000 - 174,000; Full time

Job summary

A leading company in the Subscription Economy seeks a Customer Solution Engineer to drive technical wins and support digital transformation for clients. This remote role involves close collaboration with Account Executives and requires strong presentation skills and expertise in SaaS. The position offers competitive compensation and a commitment to inclusivity.

Benefits

Competitive compensation

Medical, dental, vision insurance

Flexible time off

Six months paid parental leave

Learning & Development stipend

Mental wellbeing resources

Qualifications

• 3+ years in Sales Engineering, solution consulting, or architecture.
• Strong experience in SaaS and Cloud tech.
• Knowledge of subscription and recurring revenue models.

Responsibilities

• Own technical relationships and ensure customer adoption.
• Deliver product demos and technical presentations to C-Level audiences.
• Identify expansion opportunities and present solutions clearly.

Skills

Presentation Skills

Business Value Selling

API Development

Education

Bachelor's Degree

Job description

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies, and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships, and optimize their digital experiences.

The Team & Role

Our growth story is only just beginning, and our Customer Solution Engineering team is pivotal in sustaining our rapid growth across the globe. We are looking for a highly collaborative, outcome-oriented Customer Solution Engineer to help us bring home the technical win and seize this huge market opportunity.

Working closely with our Account Executives, you’ll solve some of the most interesting business-critical challenges and transformations. You’ll focus on prospects and customers, helping them embrace digital transformation, become disruptors, and avoid being disrupted. As the CEO aka “ZEO” of your domain, you’ll become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel. You’ll leverage your technical skills to outperform competitors and demonstrate how Zuora enables the world’s largest companies to unlock new growth in the evolving monetization landscape.

Position Details

This is a remote position, allowing you to work from anywhere while occasionally meeting with your team for office visits, events, or offsites. You’re welcome to come into the office more often if you’re nearby.

What You’ll Do

1. Complete Zuora’s onboarding and sales training to become an expert in our products, services, and technical capabilities.
2. Own the technical relationships, understanding customer needs and constraints deeply.
3. Ensure customer adoption and maintain the technical health of the account.
4. Deliver product demos and technical presentations to C-Level audiences, illustrating how Zuora’s platform drives success and growth.
5. Create tailored use case demonstrations aligned with prospects’ strategic objectives across industries.
6. Secure technical wins by differentiating Zuora, handling objections, and mitigating concerns to close deals.
7. Act as a liaison to our product management team, providing customer feedback for the product roadmap.
8. Ensure customers realize value and meet their expectations.
9. Define and monitor KPIs in the account plan, shaping commercial strategies and technical action plans.
10. Identify expansion opportunities and white space for growth.
11. Present solutions clearly and coordinate resources across Zuora and partners.
12. Collaborate with solution architects on design and approach.
13. Support sales and marketing at events with demos and expertise.
14. Respond to RFI/RFP technical elements.
15. Travel within your sales territory as needed.

Your Experience

1. 3+ years in Sales Engineering, solution consulting, or architecture.
2. Motivated to learn the quote-to-cash cycle in the Subscription Economy.
3. Excellent presentation skills for diverse audiences.
4. Strong experience in business value selling, SaaS, and Cloud tech.
5. Knowledge of subscription and recurring revenue models.
6. Experience with sales methodologies like MEDDIC or Value Selling.
7. Basic understanding of API development and languages such as PHP, Ruby, Java.
8. Bachelor’s Degree or relevant FinTech experience.

We foster an inclusive, high-performance culture where ZEOs are empowered to own their impact. Our teams collaborate openly, exchange ideas, and aim to make what’s next possible for our customers, community, and the world.

Benefits & Work Arrangements

• Competitive compensation, bonuses, and retirement plans.
• Medical, dental, vision insurance.
• Flexible time off, holidays, wellness days, and an end-of-year break.
• Six months of paid parental leave.
• Learning & Development stipend.
• Volunteer opportunities, charitable donation matching.
• Mental wellbeing resources.

Location & Work Arrangements

We support flexible working arrangements, balancing remote work with in-office collaboration as appropriate.

Our Commitment to Inclusion

We value diverse perspectives and are committed to an inclusive environment. We encourage candidates from all backgrounds to apply. For accommodations, contact assistance(at)zuora.com.

Salary Range

The annualized salary range for this role is $115,900 — $173,800 USD, determined by various factors including experience, skills, and location.

Let’s do this.

Join us on this journey. Apply to roles matching your skills and passions. Together, we’re building a better world: The World Subscribed.