Customer Solution Director

Illumiti Inc.; Morrisville (NC); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Syntax is a leading Managed Cloud Provider for ERP deployments, seeking an experienced Customer Solution Director in SAP Pre-Sales for Manufacturing. You will drive the presales cycle, partner with Sales leaders, Solution Architects, and industry specialists to create tailored manufacturing offerings that support long-term client success.

The role requires strong SAP consulting experience, exceptional communication, and the ability to translate client needs into practical, scalable solutions

Qualifications

• Minimum of 5 years of functional SAP consulting experience in Manufacturing.
• Experience supporting SAP projects in complex enterprise environments.
• Familiarity with enterprise sales cycles, RFP responses, and services-based solution selling.
• Exposure to SAP S/4HANA and related modernization initiatives.
• Ability to lead client workshops, site visits, and executive-level presentations.
• Strong communication and active listening skills, with the ability to understand client needs and respond effectively.
• Experience collaborating across sales, presales, delivery, and support teams.

Responsibilities

• Lead presales activities for Manufacturing opportunities in coordination with the VP of Presales.
• Maintain a consistent client presence throughout the sales cycle.
• Participate in opportunity reviews and contribute to solution strategy and positioning.
• Lead RFP responses, including proposal development and Manufacturing BOM preparation.
• Organize and lead site visits, including agenda setting, team coordination, and execution.
• Lead proposal review sessions and coordinate internal and client meetings as needed.
• Prepare and present service demonstrations and solution presentations.
• Prepare and present final presentations, including decision-support materials and DDA support where applicable.
• Facilitate the transition from presales to Manufacturing delivery and consulting teams through SOW readiness.
• Identify and communicate gaps or variances between the original proposal and evolving client requirements.
• Collaborate with Account Executives and cross-functional teams to develop strategies that support business success.
• Support solution design with emphasis on service scope, operational feasibility, support model alignment, and long-term client value.
• Contribute to service governance discussions, transition planning, and ongoing engagement models.

Skills

SAP Manufacturing

SAP S/4HANA

Presales leadership

Client workshops

RFP responses

Cross-functional collaboration

Communication

Education

Bachelor's degree in related field

SAP certifications

Tools

S/4HANA

Job description

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Date: Sep 9, 2026

Location: Morrisville, NC, US, 27560

Functional Area: Hybrid

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America's largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

At Syntax, we help organizations modernize complex enterprise environments through deep SAP expertise, cloud transformation, automation, and AI-driven innovation. As part of our continued growth, we are seeking experienced SAP professionals to lead solution design, ensure delivery excellence, and support client transformation initiatives across complex SAP landscapes.

Job Summary

The Customer Solution Director plays a key role within Syntax's SAP Pre-Sales practice, with a primary focus on Manufacturing opportunities. This role leads the presales cycle from a solution and services design perspective, partnering closely with Sales leaders, Solution Architects, Manufacturing leaders, and industry specialists to develop tailored application management solutions. The ideal candidate combines strong functional SAP consulting experience with a service-oriented mindset, excellent communication skills, and the ability to translate client needs into practical, scalable Manufacturing offerings that support long-term success.

Key Responsibilities

• Lead presales activities for assigned Manufacturing opportunities in coordination with the VP of Presales.
• Maintain a consistent client presence throughout the sales cycle.
• Participate in opportunity reviews and contribute to solution strategy and positioning.
• Lead RFP responses, including proposal development and Manufacturing bill of materials (BOM) preparation.
• Organize and lead site visits, including agenda setting, team coordination, and execution.
• Lead proposal review sessions and coordinate internal and client meetings as needed.
• Prepare and present service demonstrations and solution presentations.
• Prepare and present final presentations, including decision-support materials and DDA support where applicable.
• Facilitate the transition from presales to Manufacturing delivery and consulting teams through statement of work readiness.
• Identify and communicate gaps or variances between the original proposal and evolving client requirements.
• Collaborate with Account Executives and cross-functional teams to develop strategies that support business success.
• Support solution design with emphasis on service scope, operational feasibility, support model alignment, and long-term client value.
• Contribute to service governance discussions, transition planning, and ongoing engagement models.

Required Qualifications

• Minimum of 5 years of functional SAP consulting experience in Manufacturing.
• Experience supporting SAP projects in complex enterprise environments.
• Familiarity with enterprise sales cycles, RFP responses, and services-based solution selling.
• Exposure to SAP S/4HANA and related modernization initiatives.
• Ability to lead client workshops, site visits, and executive-level presentations.
• Strong communication and active listening skills, with the ability to understand client needs and respond effectively.
• Ability to work well under pressure and manage competing priorities.
• Strong client focus, with an emphasis on service quality, responsiveness, and long-term relationships.
• Solution-oriented mindset with the ability to identify challenges and develop effective responses.
• Experience collaborating across sales, presales, delivery, and support teams.
• Strong organizational skills and attention to detail in proposal and presentation development.

Preferred Qualifications

• Experience working with international teams in a managed services environment.
• An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.

Education & Certifications

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field preferred.
• SAP certifications or relevant professional credentials are an asset.
• Additional certifications in project management, IT service management, solution consulting, or enterprise architecture are considered an advantage.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.