Customer Solution Architect II

RealPage; Richardson (TX); On-site; USD 71,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan with company 4

Paid time off and holidays

Professional development opportunities

Performance-based bonus

Job summary

RealPage is hiring a Customer Solution Architect in the Richardson, TX area to work with customers and internal teams to translate business challenges into scalable, ROI‑driven solutions. You will own the resolution process, communicate across audiences from leasing staff to the C‑suite, and advocate best practices while ensuring customer success and retention.

The role requires 3–4 years in related roles, a business/real estate oriented degree, and proficiency with SaaS deployments, MS Office,

Qualifications

• Minimum 3–4 years in account management or related roles.
• Bachelor’s degree in Business, Marketing, Real Estate, or related field.
• Experience configuring and deploying scalable SaaS applications with ROI.
• Strong understanding of corporate and property-level property management.
• Excellent communication and stakeholder management abilities.
• Proficient with MS Office and Salesforce CRM.

Responsibilities

• Listen to customers and own issue resolution to drive results.
• Present to audiences from leasing staff to C‑suite with tailored messaging.
• Maintain expertise on RealPage solutions and advise on best practices.
• Set and manage customer expectations to improve experience and reduce risk.
• Collaborate with Sales, Delivery, Success, and Product Management for efficiency.
• Work cross-functionally to achieve shared objectives.

Skills

Customer-facing expertise

MS Office proficiency

CRM (Salesforce)

Persuasion and objection handling

Results-driven

Analytical thinking

Education

Bachelor's degree in Business/Marketing/Real Estate or related

Tools

Salesforce

Job description

Overview

As a Customer Solution Architect, you will work with customers and internal teams to understand business challenges and root-cause issues. You will craft scalable, flexible, and resilient integrated solutions that empower our customers and accelerate time to value/ ROI and operational efficiency. The ideal candidate will have an entrepreneurial mindset, strong communication skills, isn’t afraid of a spreadsheet, and thrives on taking ownership and driving success.

Responsibilities

PRIMARY RESPONSIBILITIES

• Attentively listen to customers and leverage strong analysis/critical thinking capabilities to get to the root of a problem; take direct ownership of resolution, follow up/follow-through
• Comfortably navigate complex organizations, and communicate and present to a wide range of customer constituencies from leasing staff to the C-Suite, adjusting the message to fit the audience
• Maintain and demonstrate advanced knowledge and thought leadership of RealPage solutions and integrations and advise multifamily owners and operators on solution and operational best practices
• Independently set and manage customer expectations that enhance the customer experience and mitigate potential risk
• Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation that create visibility and efficiency gains for customers and RealPage
• Work cooperatively with others across the organization to achieve shared objectives

Qualifications

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Customer-facing professional fluent with multifamily real estate technologies with a minimum of 3-4 years of experience in account management/support, product management/development, end-user communication
• Bachelor’s degree with a focus on Business, Marketing, Real Estate, or other applicable areas of study
• Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI
• Strong understanding of property management is required at both the corporate and property level
• Ability to navigate people and data to find answers; strong persuasion skills/ability to overcome objections from a wide variety of personalities internally and externally
• Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners
• Proficient in Microsoft Office Suite (specifically Word, Excel, PowerPoint) and Customer Relationship Management (CRM) software such as Salesforce

PREFERED KNOWLEDGE/SKILLS/ABILITIES

• Prior experience with RealPage products, including RealPage OneSite Leasing and Rents and/or Insurance products is strongly preferred
• 2-3 years of experience as a Systems Administrator or related experience resulting in a deep understanding of RealPage solutions and third-party integrations
• Project management experience/ability to lead business discovery workshops
• Technical writing acumen and ability to author custom statements of work
• Understanding of development life cycle, SQL queries, and ability to architect complex technical solutions
• Experience planning, managing, and performing integration design, testing, and deployment

#LI-VM2

Salary and Benefits:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.

Pay Range

USD $70,700.00 - USD $120,300.00 /Yr.