Customer Sevice Technician

Agiliti Health, Inc; Appleton (WI); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance options

401K planning with employer match

Paid Time Off

Tuition Reimbursement

Daily Pay program

Descripción de la vacante

Agiliti Health, Inc is seeking a Customer Service Technician I in Wisconsin to safely load, secure, and deliver medical equipment to customer sites while completing accurate paperwork for billing and compliance. The role emphasizes customer engagement and adherence to regulatory standards.

It involves handling equipment, basic computer tasks, and a flexible schedule to support a 24/7 operation. Prior hospital or equipment-handling experience is beneficial and growth opportunities exist within

Formación

• Be 21 years of age or older (age requirement).
• Have a high school diploma or equivalent.

Responsabilidades

• Safely load, secure, and deliver medical equipment to customers.
• Retrieves equipment from customer locations and transports it back to the office.
• Educate and engage customers at delivery, informing them about features and functionality.
• Complete all paperwork and data entry accurately for billing, inventory, and regulatory compliance.

Conocimientos

Customer service experience

Educación

High school diploma or equivalent

Descripción del empleo

Who We Are

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti!

Job Title

Customer Service Technician I

Job Details

Primary Job Location: Green Bay District Additional Locations (if applicable): Job Title: Customer Service Technician I Company: Agiliti Location City: De Pere Location State: Wisconsin Agiliti helps hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes. Our Equipment Value Management (EVM) framework connects previously siloed departments with highly agile and fully integrated equipment workflows. Our customers also deploy the individual elements of EVM — Clinical Engineering, Onsite Equipment Management and Rental Services — to ensure patient-ready equipment is in the right place at the right time. More than 7,000 hospitals and health systems rely on Agiliti to reduce costs and free their clinicians to spend more time caring for patients. Our nationwide network ensures quick response to customer needs throughout the U.S. We believe every interaction has the power to change a life. Join Agiliti and help make a difference for health care providers and patients nationwide.

What You Will Do in This Role

• Safely load, secure, and deliver medical equipment to customers.
• Retrieves equipment from customer locations, safely transporting the equipment back to the office.
• Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment.
• Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.

What You Need For This Role

• Be 21 years of age or older, with high school diploma or equivalent.
• Hold a current, valid, and unrestricted driver’s license.
• Must have a safe driving record based on Agiliti policies.
• Have customer service experience.
• Prior work experience in hospital setting is helpful.
• Have basic computer skills.
• Be willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
• Be able to lift and/or push up to 75 pounds.
• Be able to stand and walk for long periods of time.
• Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

Equal Employment Opportunities

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports.

Vaccination Requirement

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Benefits

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including:

• health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Company Statement

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.