Customer Services Representative- Customs

SmartRecruiters, Inc.; Missouri; On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Employee stock purchase plan

Training & development program

Growth opportunities

Employee referral bonus

Job summary

Expeditors, a global logistics company, is seeking a Customer Services Representative- Customs. This full-time role supports smooth import/export operations and accurate data handling within our customs processes.

You will collaborate with the Customs Brokerage team to ensure timely filing, billing, and compliance, offering responsive service to clients and maintaining high standards of accuracy and professionalism.

Qualifications

• Knowledge of customs brokerage processes.
• Understanding of ocean, road and air documentation.
• Strong interpersonal skills.
• Proactive, organized and computer-literate.

Responsibilities

• Maintain smooth customs process flow.
• Enter data accurately into the system.
• Track and report customs files and billing.
• Interpret desk procedures for imports/exports and customer instructions.
• Transfer declaration information from documents into the entry system.
• Assist with verification and submission of declarations to authorities.

Skills

Customs regulations

Data entry

Attention to detail

Effective communication

Job description

Customer Services Representative- Customs

• Full-time

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Major Duties and Responsibilities

• Ensure smooth and timely customs process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Custom files and reporting
• Ensure accurate and timely client billing
• Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer’s instructions and expectations.
• Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
• Assist with verification of customs declaration information and the submission of such to the customs authority
• Ensure compliance at all times to regulations
  • Good knowledge of customs brokerage process, customs legislation - especially with regards to classification, valuation and origin
  • Understanding of ocean, road and air documentation process
  • Effective interpersonal skills
  • Pro-active approach, strong organizational and computer skills

Reporting Structure

• Customs Brokerage Lead Agent, Supervisor and Manager

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus