Customer Services Representative

Modesto Irrigation District; Modesto (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

The Modesto Irrigation District is seeking two full-time Customer Services Representatives in the Finance Division to handle inquiries, billing, payments and collections in a courteous, professional manner using various tools and systems.

Qualified applicants will have a high school diploma, 3 years in public customer service (1 year in utilities preferred) and a 35 wpm typing certification to proceed through the recruitment process.

Qualifications

• High school diploma or equivalent required.
• Three (3) years in a public contact/customer service environment; one (1) year in a utility customer service environment preferred.
• Typing certification verifying a minimum of 35 words per minute is required to continue in the recruitment process.

Responsibilities

• Interact with customers in the Call Center, Billing, and Cash Accounting to handle inquiries from customers, district personnel, and other agencies.
• Receive and record customer payments, provide accurate change, balance cash drawer and prepare bank deposits.
• Prepare reports including customer correspondence, billing updates, adjustments and write-offs.
• Process service orders, billing, collections, data entry and month-end closing; process bankruptcy filings and creditor claims.
• Prepare accounts and schedules for disconnections and notifications.
• Dispatch field calls.
• Use related PC software.
• Obtain information from DMV and verify accounts for payments in department computer system.

Skills

Customer service

Typing 35 wpm

Data entry

Education

High school diploma or equivalent

Tools

PC software

Job description

The Modesto Irrigation District is currently recruiting to fill two full-time regular positions in the Customer Services Department, Finance Division to handle customer inquiries including billing, payment and collection functions and problems, and perform typical clerical and related customer service duties in a courteous and professional manner using various tools and computer information systems.

Any qualified individual may apply. This is a non-exempt position and is allocated to the Administrative, Technical, and Clerical Bargaining Unit. The list established as a result of this recruitment may be used to fill other Customer Services Representative vacancies that may occur within the District through September 11, 2027.

**Please be advised that a typing certification verifying a minimum of 35 words per minute (wpm) will be required of all qualified applicants in order to continue in the recruitment process**

Duties may include, but are not limited to, the following:

• Within the Call Center, Billing, and Cash Accounting, effectively and efficiently interact and answer inquiries from customers, district personnel, and other agencies
• Receive and record customer payments and provide accurate change, balance cash drawer and prepare bank deposits
• Prepare a variety of reports including customer correspondence, billing updates and adjustments and write-offs
• Complete a variety of requests and work tasks pertaining to service orders, billing, collections, data entry and month end closing; process bankruptcy filings and creditor claims
• Prepare accounts and schedules for disconnections and notifications
• Dispatch field calls
• Use related P.C. software.

Other Related Duties Other related duties include: Obtain information from DMV and verify accounts for payments in department computer system; other duties as assigned

Any combination of education and experience that would likely provide the necessary knowledge and abilities is qualifying. A typical way to obtain the education, experience and knowledge and abilities would be:

Education:High school diploma or equivalent.

Experience:Three (3) years in a public contact/customer service environment desirable with one (1) year in a utility customer service environment preferred.

Knowledge and Abilities:

• Knowledge of good customer service including dealing with hostile customers; electric meter functionality.
• Ability to prepare all required clerical documents in a clear, complete and accurate manner; make correct change and accurately prepare receipts; observe district safety rules, motor traffic laws, and read and interpret rules and regulations.

Qualified applicants must submit a completed District application no later than 5:00 PM on Thursday, September 24, 2026.

Applications will be reviewed on a comparative basis and only those most qualified will be invited to continue in the selection process which will consist of an overall assessment of the individual's skills through (1) typing 35wpm (as evident through typing certificate); (2) written exam; (3) oral interview; (4) practical exam; and (5) contacting of references to include current and former supervisors. The applicant must perform successfully in each phase of the recruitment in order to continue in the selection process.

Applicants requiring necessary accommodations to the application process may contact Human Resources at [phone]. California Relay Service is available at [phone] voice and [phone] TDD. The Modesto Irrigation District is an Equal Opportunity Employer. All qualified applicants are encouraged to apply.

THE SUCCESSFUL APPLICANT WILL BE REQUIRED TO PROVIDE VERIFICATION OF HIGH SCHOOL DIPLOMA OR GED AND APPLICABLE HIGHER EDUCATION DEGREE, PASS A MEDICAL EXAM INCLUDING A DRUG AND ALCOHOL SCREEN, AND A COMPLETE BACKGROUND CHECK PRIOR TO BEGINNING WORK.

INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE