Customer Services Representative

Webasto Group; Fenton (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Webasto is seeking an Entry Level Customer Order Processor in Michigan. You will handle order processing, updates and communications across the order lifecycle, coordinating with Production and Supply Chain to obtain updates.

Daily contact with customers by phone or email, ensuring accurate orders and timely shipments. The role requires strong communication, proficiency with Outlook/Excel, and ERP/order entry familiarity.

Qualifications

• Two years customer service experience.
• Experience with SAP R3 or S4/HANA desirable.
• Proficient in Microsoft Outlook, Excel and other Microsoft programs.
• ERP and order entry transactions.
• Follow ISO14001/9001, IATF/TS16949 processes, as required.
• Everyone has the responsibility and right to stop production or shipment if they suspect product does not meet quality requirements.

Responsibilities

• Communicates with customers daily via phone and/or email regarding purchase orders, delivery dates, pricing.
• Reviews purchase orders for correct part numbers, delivery address, quantities, and pricing.
• Creates and schedules sales orders for shipment in ERP system.
• Verifies production status, inventory levels and receipt dates before scheduling orders for shipments.
• Responsible for customer communication via EDI, Customer Web Portals, and other communication tools as needed.
• Interact with Customers professionally and maintain a courteous and respectful approach.
• Communicates with Supply Chain, Production, Finance and other relevant departments daily.

Skills

Customer service

Communication skills

MS Outlook/Excel

Tools

SAP R3/S4/HANA

ERP transactions

Job description

Make individual mobility more enjoyable and sustainable by advancing technology and people – As one of the top 100 automotive suppliers worldwide, Webasto actively shapes the transformation of the industry through expertise and forward-thinking solutions. Our goal is to make mobility a full sensory experience, working toward more comfort, wind in your hair, the perfect temperature in any season, and driving with a clear conscience – for a safe and sustainable future. We bring joy to mobility – are you in?

Position Summary:

Responsible for Customer order processing, updates and communication throughout the Customer order lifecycle. Works with Production and Supply Chain Management to obtain updates related to Customer orders.

ESSENTIAL FUNCTIONS: Essential duties and responsibilities include, but are not limited to, the following:

• Communicates with customers daily via phone and/or email regarding purchase orders, delivery dates, pricing, anticipated changes, and additional information as required.
• Reviews purchase orders for correct part numbers, delivery address, quantities, and pricing.
• Creates and schedules sales orders for shipment in ERP system.
• Verifies production status, inventory levels and receipt dates before scheduling orders for shipments.
• Responsible for customer communication via EDI, Customer Web Portals, and other communication tools as needed
• The ability to interact and communicate directly with Customers. Maintain a professional, courteous and respectful approach when dealing with Customer interactions. Written and verbal communication skills, work and attention to details are equally important.
• Communicates with Supply Chain, Production, Finance and other relevant departments on a daily basis

MINIMUM QUALIFICATIONS:

Two years customer service experience

E xperience with SAP R3 or S4/HANA desirable

Knowledge and proficiency of:

• Excellent verbal and written communication skills
• Proficient in Microsoft Outlook, Excel and other Microsoft programs
• ERP and order entry transactions
• Follow ISO14001/9001, IATF/TS16949 processes, as required.
• Everyone has the responsibility and right to stop production or shipment if they suspect product does not meet quality requirements .

Ability to:

• Act professionally and courteous to customers at all times
• Solve problems
• Interact with other departments

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, work is primarily performed indoors with extended periods at a computer, on the telephone, sitting or standing. Employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, calculators, computers; reach with hands and arms; climb stairs; balance; stoop, kneel, talk or hear, taste or smell. The employee must regularly lift and/or move up to 10 pounds in order to move, lift and carry products.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Basic communication skills such as talking, seeing, and hearing are needed for frequent person-to-person contacts, and telephone usage.

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to normal in-office weather conditions/environment. The nature of the work has frequent interruptions; contact with the vendors and employees and requires communication skills coupled with constant exposure to confidential information. May be required to work beyond normal working hours.

The noise level in the work environment is usually moderate.

Applications from qualified individuals with disabilities are expressly welcome.

Equal Employment Opportunity Statement

Webasto is an Equal Opportunity Employer. We do not discriminate against race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, veteran or military status, or any other legally protected status.

Entry Level: Career Starters (0-3 years)

Job Location: MI, USA, Fenton, 15083 North Rd

Sales at Webasto means selling our products and services with passion and expertise. Our sales team is the first point of contact for our customers, building valuable, long-term, and trusted relationships. In addition to providing personalized advice on all questions related to our products and services, core tasks in Sales include market and competition analysis, as well as the development of short-, medium-, and long-term strategies. Sales is also responsible for acquiring and commercially managing new projects for the company.