Customer Services Project Manager

Jobgether; United States; A distancia; USD 133.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work flexibility

Data center / critical power projects

Career development

Descripción de la vacante

Jobgether, on behalf of a partner company, seeks a Customer Services Project Manager based in the United States. You will oversee electrical infrastructure and customer service projects from planning through delivery, coordinating engineers, field staff, contractors, and suppliers to meet safety, schedule, and budget targets.

Travel domestically up to 25% and work remotely with occasional site visits. Strong leadership and stakeholder management are essential to ensuring high-quality outcomes

Formación

• Education: Bachelor's degree in Management, Business, Mechanical Engineering, Electrical Engineering, or a related field.
• Professional experience: At least five years of relevant experience in project-related roles.
• Construction project management: At least five years of direct project management experience in construction environments, including electrical distribution projects.
• Electrical distribution expertise: At least four years of experience with the design or installation of low- or medium-voltage electrical distribution systems.
• Data center experience: At least four years of experience working on data center construction projects.
• Project planning and execution: Experience managing project schedules, budgets, resources, and progress across complex technical projects.
• Risk and contract management: Knowledge of risk identification, mitigation, contractual obligations, change orders, vendor oversight, and recovery planning.
• Technical capabilities: Experience reviewing drawings, coordinating electrical installations, testing and commissioning, and safety compliance.
• Financial and commercial acumen: Ability to monitor costs, forecast revenue, and evaluate financial performance.
• Stakeholder management: Ability to communicate complex issues to multiple organizational levels.
• Leadership and collaboration: Ability to lead multidisciplinary teams and manage priorities.
• Customer focus: Strong communication and relationship-building skills.
• Problem-solving: Ability to identify and solve project challenges.
• Travel availability: Willingness to travel domestically up to ~25%.
• Work arrangement: Remote position with travel to project sites as required.

Responsabilidades

• Lead customer service projects from initiation through execution, installation, commissioning, and closeout.
• Develop detailed project schedules, resources, quality/testing plans, risk registers, and delivery strategies.
• Coordinate multidisciplinary teams across engineering, field service, vendors, consultants, contractors, and third-party providers.
• Oversee electrical infrastructure projects including switchgear, transformers, MCCs, distribution systems, battery systems, cables, and related equipment.
• Coordinate data center and construction EPC projects, power system studies, and turnkey initiatives.
• Monitor project costs, forecast revenue, evaluate financial performance, and implement corrective actions.
• Track milestones, evaluate completion forecasts, monitor performance, and implement recovery plans if delays occur.
• Review contracts, assess scope changes, negotiate change orders, and ensure compliance by suppliers and contractors.
• Identify and mitigate technical, operational, financial, and scheduling risks across third-party vendors and service providers.
• Maintain customer relationships with regular updates, schedule coordination, and issue resolution for satisfaction and partnerships.
• Ensure safety and quality compliance through reviews of drawings, testing, commissioning, and safety protocols.
• Lead stakeholder communications, presenting issues and recommendations to internal teams and customers.

Educación

Bachelor's degree in Management, Business, Electrical Engineering, or related field

Descripción del empleo

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Services Project Manager based in the United States.

The Customer Services Project Manager will oversee complex electrical infrastructure and customer service projects from initial planning through execution, commissioning, and final delivery. This role combines project leadership, financial management, technical coordination, and customer relationship management across critical power distribution and electrical systems. You will lead multidisciplinary teams of engineers, field personnel, contractors, and external suppliers to deliver projects safely, on time, within budget, and to the highest quality standards. Working closely with customers and internal stakeholders, you will manage risks, contractual obligations, project schedules, and financial performance while ensuring transparent communication throughout the project lifecycle. Your portfolio may include data center construction, electrical distribution installations, equipment upgrades, maintenance outages, and emergency response initiatives. This remote opportunity offers the chance to lead high-impact infrastructure projects while strengthening customer partnerships and delivering reliable electrical solutions.

Accountabilities

• Manage the full project lifecycle: Lead customer service projects from initiation and planning through execution, installation, commissioning, and closeout, ensuring compliance with safety, budget, schedule, quality, and performance objectives.
• Develop project execution plans: Establish detailed project schedules, resource plans, quality and testing plans, risk registers, and delivery strategies aligned with contractual requirements and customer expectations.
• Coordinate multidisciplinary teams: Assign and manage resources across engineering, field service, vendors, consultants, contractors, and third-party service providers to ensure effective collaboration and timely project delivery.
• Oversee electrical infrastructure projects: Manage initiatives involving low- and medium-voltage switchgear, transformers, motor control centers, electrical distribution systems, integrated electrical house solutions, battery systems, cables, busways, and associated equipment.
• Lead data center and construction projects: Coordinate electrical infrastructure installations, turnkey design-build initiatives, engineering, procurement and construction (EPC) projects, power system studies, and other complex customer service engagements.
• Manage project budgets and financial performance: Monitor project costs, track financial results, prepare monthly revenue forecasts, evaluate financial risks, and implement corrective measures to maintain profitability and budget compliance.
• Control schedules and project progress: Track milestones, evaluate completion forecasts, monitor project performance, and implement recovery plans when delays, resource constraints, or other issues threaten delivery commitments.
• Manage contracts and change orders: Review contractual obligations, assess scope changes, negotiate change orders, support vendor negotiations, and ensure suppliers and contractors comply with agreed terms.
• Identify and mitigate project risks: Proactively assess technical, operational, financial, and scheduling risks, develop mitigation strategies, and maintain effective oversight of third-party vendors and service providers.
• Maintain customer relationships: Communicate regularly with clients, manage expectations, provide project updates, coordinate site schedules, and resolve issues to support customer satisfaction and long-term partnerships.
• Ensure safety and quality compliance: Apply appropriate safety protocols, oversee quality assurance activities, review engineering drawings, and coordinate testing and commissioning to ensure reliable project outcomes.
• Lead stakeholder communication: Present complex project issues, performance updates, and recommendations to internal teams, customers, management, and other stakeholders at different organizational levels.
• Drive continuous improvement: Capture project feedback, identify opportunities to improve delivery methods, and recommend enhancements to service offerings, execution processes, and customer experience.

Requirements

• Education: Bachelor's degree in Management, Business, Mechanical Engineering, Electrical Engineering, or a related field.
• Professional experience: At least five years of relevant experience in the offered role or a comparable position, such as Project Coordinator, Project Engineer, Contracts Manager, Field Service Engineer, or Field Service Technician.
• Construction project management: At least five years of direct project management experience in construction environments, including electrical distribution projects.
• Electrical distribution expertise: At least four years of experience with the design or installation of low- or medium-voltage electrical distribution systems.
• Data center experience: At least four years of experience working on data center construction projects.
• Project planning and execution: Demonstrated experience managing project schedules, budgets, resources, field personnel, progress evaluations, and financial reporting across complex technical projects.
• Risk and contract management: Strong knowledge of risk identification and mitigation, contractual obligations, change order negotiation, vendor oversight, and project recovery planning.
• Technical capabilities: Experience reviewing engineering drawings, coordinating electrical installations, managing testing and commissioning activities, and ensuring compliance with applicable safety protocols.
• Financial and commercial acumen: Ability to monitor project costs, forecast revenue, evaluate financial performance, and make informed decisions to maintain project profitability.
• Stakeholder management: Proven ability to communicate complex issues clearly to audiences at multiple organizational levels and coordinate effectively with internal and external stakeholders.
• Leadership and collaboration: Strong organizational and interpersonal skills, with the ability to direct multidisciplinary teams, manage competing priorities, resolve issues, and maintain accountability across project participants.
• Customer focus: Excellent communication and relationship-building skills, with a commitment to managing expectations, resolving concerns, and delivering high-quality customer outcomes.
• Problem-solving and adaptability: Ability to identify emerging project challenges, develop practical solutions, and implement corrective actions in dynamic construction and field service environments.
• Travel availability: Willingness and ability to travel domestically up to approximately 25%, depending on project and customer requirements.
• Work arrangement: The position is remote, with travel to project sites and customer locations as required.

Benefits

• Competitive annual salary: Advertised annual salary range of $133,182–$150,144.
• Full-time, permanent employment: A stable professional opportunity with responsibility for complex electrical infrastructure and customer service projects.
• Remote work flexibility: Work remotely while coordinating with project teams, customers, contractors, and field personnel.
• Technical and leadership development: Opportunities to strengthen project management expertise across electrical distribution, construction, commissioning, and data center infrastructure.
• High-impact projects: Lead initiatives involving critical power systems, electrical equipment installations, infrastructure upgrades, and mission-critical facilities.
• Cross-functional collaboration: Work with multidisciplinary engineering, field service, commercial, and technical teams.
• Customer relationship development: Build long-term partnerships and contribute to improvements in project execution and customer satisfaction.
• Equal employment opportunity: A commitment to an inclusive workplace and fair consideration of qualified candidates.
• Reasonable accommodations: Support for qualified applicants who require accommodations during the recruitment and selection process.