Customer Services Coordinator – Phoenix, Arizona

LE002 MasterCorp Commercial Services, LLC; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

MasterCorp, Inc. is seeking a Customer Service Coordinator to engage with customers, resolve inquiries, and ensure high-quality support across multiple channels.

The role emphasizes accuracy in CRM documentation, coordination of onboarding activities, and collaboration with operations to meet client needs. The position involves handling job offers and new-hire paperwork, with opportunities to contribute to process improvements and extend exceptional service in a fast-paced hospitality

Qualifications

• Minimum of high school diploma or equivalent; strong customer-service mindset.
• Excellent communication and active-listening skills.
• Proficiency in CRM systems and basic computer literacy.

Responsibilities

• Interact with customers by phone, email, chat, or in person to provide support and information.
• Resolve customer inquiries and complaints; ensure appropriate actions are taken.
• Maintain CRM records with customer interactions and feedback.
• Assist with creating and sending agreements, proposals, and change requests.
• Support back-end operations including processing orders and onboarding new hires.

Skills

Customer service

Communication

CRM software

Proficient computers

Education

High School Diploma/GED

Tools

Workday

Job description

Join Our Team at MasterCorp, Inc.! At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients. Start your hospitality career with MasterCorp, the leader in housekeeping and hospitality services! Join a team of dedicated, passionate individuals and enjoy competitive pay along with a full benefits package.

Position Overview

The Customer Service Coordinator will interact with the MasterCorp Commercial Services’ customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.

Essential Functions

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Interact with customers via telephone, email, online chat, work order system or in person to provide support and information provided by Operations.
• Ensure that appropriate actions are taken to resolve customer’s problems and concerns.
• Maintain company CRM program with customer interactions with details of inquiries, complaints, or comments.
• Printing and Updating Operations forms (CHR reports, cost center list, alarm sheet, check list, nightly logs).
• Printing out Operation forms on request.
• Create Blood Borne Pathogens (BBP) and Health Insurance Portability Accountability Act (HIPPA) certificates as needed.
• Create and Send Agreements, Ancillary Proposals and Change Form Request as needed.
• Serve as backup to receiving and placing orders for suppliers, Distributes Uniforms.
• Workday - Assist Associates with site-specific background authorization paperwork as necessary.
• Send out job offer letters and assist new hires with completing New Hire paperwork and onboarding.
• Perform initial new hire orientation and safety training.
• Coordinate new hire’s information and start date with field managers.

Experience and Education Requirements

• High School Diploma/GED or equivalent combination of education and experience.
• Minimum of eighteen (18) months of work experience, preferably in a customer service-related position.
• Excellent communication skills, including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.

Physical Requirements

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions. Employee must be able to perform the essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.

Equal Opportunity Employer Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company Perks

• Competitive Pay at All Levels.
• Our Housekeepers make more with Piece Rate Pay – designed to reward efficiency and timeliness!
• 401(k) Retirement Plan with Company Matching.
• Paid Vacation and Sick Time.
• Medical, Dental and Vision Benefits.
• Company-Paid Life Insurance and Short-Term Disability.
• Tuition Reimbursement.

About Us

With over 40 years of experience, MasterCorp is a leader in hospitality services, renowned for our expertise, quality, and commitment to excellence. We provide a comprehensive range of services, including Housekeeping; Commercial Facility Maintenance and Janitorial; Floor Care; Engineering; and Commercial Laundry, supporting clients across diverse industries with dependable, fully customizable solutions. At MasterCorp, our People Proud culture is guided by our Core Values of Integrity, Respect, Dependability, Pride, and Quality. Our Associates are more than a team—they’re family. We believe in recognizing each individual’s contributions and fostering a welcoming environment where teamwork thrives, and growth is encouraged. Whether on the frontlines or behind the scenes, their efforts are essential to our success.