Customer Services Coordinator

Kiosk Information Systems; Louisville (CO); On-site; USD 60,000 - 90,000; Full time

Job summary

Kiosk Information Systems, based in Louisville, Colorado, seeks a Services Coordinator to serve as the operational engine behind field service delivery. You will coordinate installations, site surveys, and preventative maintenance for VIP accounts, manage international vendor schedules, and ensure timely, white-glove service across complex projects.

Working with the Sr. Services Manager, you will reconcile OOS billing, track SLA performance, and maintain rigorous documentation to support

Qualifications

• 3–5 years of mid-level experience in field services, deployment coordination, or complex logistics management.
• Demonstrated ability to manage international vendor relationships and communicate with field technicians.
• Strong organizational and analytical skills with attention to detail.
• Proficiency with CRM systems and data-driven decision making.

Responsibilities

• Operational Lead: Coordinate and drive the execution of hardware installations, site surveys, and preventative maintenance for VIP accounts.
• Vendor orchestration: Manage communication and scheduling with international vendors, including after-hours support across time zones.
• Customer touchpoints: Serve as a primary operational contact for customer project teams and provide timely status updates.

Skills

Vendor management

Field service coordination

Customer communication

Time management

Tools

Salesforce CRM

Microsoft Excel

Job description

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The Customer Service Department has an opening for a Services Coordinator.

Job Summary

The Services Coordinator is the operational engine behind KIOSK’s field service

delivery. Working with the Sr. Services Manager, this role ensures our high-value

customers receive “white-glove” service across all installations, site surveys, and

preventative maintenance (PM) cycles.

This is a high-impact, mid-level role for a logistics professional who thrives in

ambiguous situations — someone who can navigate complex international vendor

relationships after hours, reconcile financial discrepancies in out-of-scope (OOS)

billing, and remain completely unflappable when deployment timelines get tight.

Key Responsibilities

1. Field Service Execution & Program Management

Operational Lead: Coordinate and drive the execution of hardware

installations, site surveys, and preventative maintenance for VIP accounts.

Vendor Orchestration: Manage communication and scheduling with a

network of international vendors, including after-hours support to ensure

global projects remain on track across multiple time zones.

Customer Touchpoint: Serve as a key operational contact for customer

project teams, ensuring status updates are clear, professional, and timely.

This includes participating in and leading customer meetings.

Ticket Auditing: Identify and investigate “Out of Scope” (OOS) service tickets.

Categorization: Properly classify hardware vs. software failures to ensure

data integrity for root-cause analysis.

Financial Reconciliation: Partner closely with the Finance department to

track OOS work from identification to close-out, ensuring KIOSK is accurately

compensated for extra-contractual labor.

3. Performance & Quality Control

Agreements (SLAs).

PM Tracking: Maintain a relentless focus on Preventative Maintenance

completion rates to minimize downtime for high-value kiosks.

Review, audit, and approve vendor invoices for field service, installations,

projects, repairs, storage, logistics, and other managed service activities.

Validate invoice accuracy by reconciling work orders, service tickets, and

contractual pricing prior to payment approval.

Investigate and resolve billing discrepancies

Ensure compliance with contractual terms, service level agreements (SLAs),

and internal financial controls.

Monitor operational spending, identify cost-saving opportunities, and

support budget forecasting through invoice and vendor spend analysis.

Maintain accurate documentation and audit trails for invoice approvals and

Collaborate with project managers and field service teams to verify

completed work and ensure accurate vendor billing.

Qualifications

organizational and analytical skills

3–5 years of mid-level experience in field services, deployment coordination, or

complex logistics management

Power-user proficiency in Salesforce CRM and Microsoft Excel

Demonstrated ability to manage international vendor relationships and

Sufficient technical literacy to communicate effectively with field technicians and

accurately categorize equipment failures (hardware vs. software)

Skills and Competencies

“Unflappable” mindset: calm, focused, and solution-oriented under pressure and

shifting priorities

Auditor’s eye for detail with a relentless follow-up approach to ticket tracking

and financial reconciliation

Strong organizational and time-management skills with the ability to manage

multiple active projects simultaneously

Clear and professional written and verbal communication skills for customer facing

and cross-functional collaboration

Problem-solving mindset with demonstrated ability to navigate grey areas and

ambiguous vendor/customer situations

PM Completion Rate

Ensuring 100% of preventative maintenance cycles are completed on time.

OOS Recovery

Maximizing the identification and successful billing of out-of-scope work.

Customer Satisfaction

Maintaining high service quality scores for our top-tier clients.

Vendor Performance

High reliability and responsiveness from our international