Customer Servicer Manager - Blue Donkey Coffee Co. Georgia Tech

Blue Donkey Coffee; Illinois; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Specialty coffee training

Management career opportunities

Paid holidays

Paid personal time off

Free coffee

Job summary

Blue Donkey Coffee, a fast-growing Atlanta-based startup, is seeking a Customer Service Manager to lead the customer experience at our Georgia Tech location. You will supervise the team, ensure every guest is WOWed, and collaborate with the store manager to uphold our mission. The role emphasizes hospitality, beverage service, and in-store standards.

Join a positive, energetic team with paid training, holidays, and growth opportunities as we craft and serve extraordinary coffee.

Qualifications

• Experience in customer service management in retail or hospitality.
• Able to supervise a team and train staff.
• Excellent communication and interpersonal skills.
• Proven ability to handle complaints professionally.

Responsibilities

• Manage all customer interactions.
• Ensure customers are WOW-ed by our service.
• Supervise team to maintain high standards.
• Enforce WOW initiative.
• Oversee daily espresso bar, iced coffee, and smoothie operations.
• Create a friendly, efficient work environment.
• Ensure timely completion of projects.
• Resolve customer complaints professionally.

Skills

Customer service leadership

Team supervision

Communication skills

Positive attitude

Problem solving

Job description

Customer Service Manager - Georgia Tech

Full Time - 35-40 hours a week

Location

Blue Donkey Shop, Georgia Tech

Start Date

Now Hiring

Based in Atlanta, Ga, we are a fast-growing startup committed to crafting and serving extraordinary coffee beverages. Our passion is to WOW customers with our product and service.

Please apply if you love serving and working with people and enjoy being part of a positive, genuine, fun, and energetic team.

Connect with us on Instagram to learn more.. https://www.instagram.com/bluedonkeycoffee/

• Start your career in coffee and retail.
• Be part of a fast growing Atlanta based coffee startup.
• Craft and serve extraordinary coffee beverages.

Benefits

• Paid Specialty Coffee Training & Barista Certification
• Career Opportunities in Management, Logistics, Marketing.
• Paid Holidays, Paid Personal Time Off.
• Free 12oz Bags of Freshly Roasted Coffee.
• 20% OFF Discounts on all Instore Products

Position Overview

The Customer Service Manager is primarily responsible for the customer experience. The Customer Service Manager should monitor, supervise, and go above and beyond to make customers happy. In addition, this position assists the store manager in all aspects of the coffee house in accordance with the vision and mission of Blue Donkey Coffee Inc.

Responsibilities

• Assume responsibility for all customer interactions.
• Primarily responsible to ensure customers are “Wowed” by our customer service.
• Oversees the team to ensure each team member is treating each customer extremely well.
• Responsible to enforce Blue Donkey Coffee’s “WOW” initiative.
• Proactive in completing all daily operations in the espresso bar, iced coffee station, and smoothie station.
• Cultivates a professional, friendly, efficient work environment.
• Actively works toward creating an excellent Blue Donkey experience through superlative customer service, beverage preparation and presentation, in-store marketing, and upkeep of the physical space.
• Ensures all projects and responsibilities are completed in a timely, efficient manner.
• Handles customer complaints with professionalism and tact.

Key Traits We Value

• "Can Do" Positive Attitude
• Loves WOWING the Customer
• Respectful Team member
• Honesty and Integrity
• Hard Worker & Reliable