Customer Experience Manager — Coffee Bar & Team Growth

Blue Donkey Coffee; Illinois; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Specialty coffee training

Management career opportunities

Paid holidays

Paid personal time off

Free coffee

Job summary

Blue Donkey Coffee, a fast-growing Atlanta-based startup, is seeking a Customer Service Manager to lead the customer experience at our Georgia Tech location. You will supervise the team, ensure every guest is WOWed, and collaborate with the store manager to uphold our mission. The role emphasizes hospitality, beverage service, and in-store standards.

Join a positive, energetic team with paid training, holidays, and growth opportunities as we craft and serve extraordinary coffee.

Qualifications

• Experience in customer service management in retail or hospitality.
• Able to supervise a team and train staff.
• Excellent communication and interpersonal skills.
• Proven ability to handle complaints professionally.

Responsibilities

• Manage all customer interactions.
• Ensure customers are WOW-ed by our service.
• Supervise team to maintain high standards.
• Enforce WOW initiative.
• Oversee daily espresso bar, iced coffee, and smoothie operations.
• Create a friendly, efficient work environment.
• Ensure timely completion of projects.
• Resolve customer complaints professionally.

Skills

Customer service leadership

Team supervision

Communication skills

Positive attitude

Problem solving

Job description

Blue Donkey Coffee, a fast-growing Atlanta-based startup, is seeking a Customer Service Manager to lead the customer experience at our Georgia Tech location. You will supervise the team, ensure every guest is WOWed, and collaborate with the store manager to uphold our mission. The role emphasizes hospitality, beverage service, and in-store standards.

Join a positive, energetic team with paid training, holidays, and growth opportunities as we craft and serve extraordinary coffee.