Customer Service - Workflow Coordinator

CJ Logistics America; West Jefferson (OH); On-site; USD 29,000 - 32,000; Full time

Job summary

CJ Logistics America is seeking a Workflow Coordinator to monitor and adjust daily warehouse work assignments, ensuring on-time receiving, picking, and shipping. The role relies on data and WMS tools to set priorities and resolve issues, supporting productive operations and continuous improvement.

The position involves collaboration with warehouse staff, supervisors, and transportation partners to optimize workflow.

Qualifications

• Requires high school diploma or GED or equivalent experience.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Demonstrated communication and delegation skills; adaptable to changing requirements.

Responsibilities

• Monitor daily work assignment queue and adjust task priorities for efficient processing and on-time completion.
• Coordinate and allocate trailer moves with yard spotter; manage outbound order allocations balancing inventory and workflow requirements.
• Identify, track, and resolve workflow issues such as stockouts, overages, shortages, damages, and outbound exceptions.
• Use WMS, Microsoft Office, and related apps to track workflow and document adjustments; ensure cost-effective processes.

Skills

Microsoft Office Suite

Basic math

Reading skills

Attention to detail

Communication & delegation

Adaptability

Education

High School Diploma or GED

Tools

WMS

JDA

SAP

Oracle

Job description

Schedule:

1st Shift - Sunday to Wednesday from 5:30 am - 4:00 pm)

Compensation

Base Hourly Wage or Compensation Range: $21-23 per hour

Shift Differential: $0.75 per hour

Incentive eligible: (No)

Position Overview

The Workflow Coordinator is responsible for monitoring, coordinating, and adjusting daily work assignments in the warehouse to ensure on-time and accurate receiving, picking, and shipping operations. This role utilizes data and system tools to manage workflow priorities, resolve issues, and facilitate communication between team members and leadership. The Coordinator, Workflow supports efficient operations and plays a key role in promoting productivity and continuous improvement.

Essential Job Duties & Responsibilities

Work Assignment & Coordination

• Monitor the daily work assignment queue and adjust task priorities to ensure efficient processing and on-time completion.
• Coordinate and allocate trailer moves with yard spotter, including yard-to-door and door-to-yard activities.
• Manage product allocation for outbound orders, balancing inventory availability and workflow requirements.

Exception & Issue Management

• Identify, track, and resolve workflow issues such as order stockouts, overages, shortages, damages (OS&D), and outbound exceptions.
• Act as the primary resource for system adjustments and resolution of inbound receiving discrepancies.
• Communicate operational challenges, issues, and updates promptly to management.

System & Data Management

• Utilize warehouse management systems (WMS), Microsoft Office, and related applications to track workflow and document process adjustments.
• Ensure all workflow processes are administered in an efficient, productive, and cost-effective manner.

Team Collaboration & Communication

• Work closely with warehouse operations staff, supervisors, and transportation partners to optimize workflow and ensure accurate execution.
• Support daily team objectives and contribute to a positive, collaborative work environment.

Continuous Improvement & Compliance

• Participate in ongoing process improvement and customer-driven initiatives.
• Adhere to all safety, compliance, and company standards.
• Participate in all required training and professional development.
• Perform other related job duties as assigned or required.

Required Qualifications

• High School Diploma or GED Equivalent – or equivalent relevant experience.
• 1-3 years of relevant experience
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic math and reading skills.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Demonstrated ability to communicate and delegate assignments effectively.
• Ability to adapt to changing customer or business requirements.

Preferred Qualifications

• Previous warehouse management systems experience (WMS, JDA, SAP, Oracle, etc.).
• Experience working in warehouse, transportation, or manufacturing environments.
• 1–3 years of relevant experience in dispatch, production planning, or warehouse operations.

Physical Requirements

This is largely a sedentary role requiring the physical ability to:

• Sit for prolonged periods of time at a desk while working on a computer
• Use hands and fingers to operate a keyboard, mouse, and telephone
• Speak and hear clearly in person, virtually, and over the phone
• Occasionally stand, walk, reach, stoop, or lift up to 10 pounds

Work Environment

This position operates in a hybrid environment, with responsibilities carried out in both a warehouse setting and an office environment. In the warehouse, the employee is exposed to:

• Varying temperatures, including but not limited to refrigerated or non-climate-controlled areas
• Loud noise levels, such as machinery, forklifts, and conveyor systems
• Dust, odors, and airborne particles
• Concrete flooring and moving mechanical equipment
• Frequent exposure to powered industrial vehicles and warehouse traffic

The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests.

In the office environment, the employee will use standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers. The noise level in the office is typically quiet to moderate, and the area is climate-controlled.

Location/Remote Eligibility

This role may be performed on-site only.

Schedule

Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs.