Customer Service - Workflow Coordinator

CJ Logistics Corporation; Ohio; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Shift differential $0.75/hr

Job summary

CJ Logistics Corporation in Ohio is seeking a Workflow Coordinator to monitor, coordinate, and adjust daily warehouse work assignments to ensure on-time receiving, picking, and shipping. You will leverage WMS and MS Office tools to manage priorities, resolve issues, and communicate with team members and leadership to promote productivity.

This role emphasizes accuracy, safety, and continuous improvement, with a first shift in a hybrid warehouse-office setting and responsibilities that evolve

Qualifications

• High School Diploma or GED required or equivalent.
• 1–3 years of relevant experience in warehouse/dispatch roles.
• Proficiency with Microsoft Office Suite (Word/Excel/PowerPoint).
• Strong attention to detail and ability to multitask in a fast-paced environment.

Responsibilities

• Monitor daily work assignment queue and adjust priorities for on-time processing.
• Coordinate trailer moves with yard spotter and manage outbound allocation.
• Identify and resolve stockouts, overages, shortages, and inbound discrepancies.
• Work with WMS, MS Office, and related tools to document adjustments and track workflow.

Skills

Attention to detail

Multitasking

Communication

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Schedule: 1st Shift - Sunday to Wednesday from 5:30 am - 4:00 pm)

Compensation:

Base Hourly Wage or Compensation Range: $21-23 per hour
Shift Differential: $0.75 per hour
Incentive eligible: (No)

Position Overview

The Workflow Coordinator is responsible for monitoring, coordinating, and adjusting daily work assignments in the warehouse to ensure on-time and accurate receiving, picking, and shipping operations. This role utilizes data and system tools to manage workflow priorities, resolve issues, and facilitate communication between team members and leadership. The Coordinator, Workflow supports efficient operations and plays a key role in promoting productivity and continuous improvement.

Essential Job Duties & Responsibilities

Work Assignment & Coordination

• Monitor the daily work assignment queue and adjust task priorities to ensure efficient processing and on-time completion.
• Coordinate and allocate trailer moves with yard spotter, including yard-to-door and door-to-yard activities.
• Manage product allocation for outbound orders, balancing inventory availability and workflow requirements.

Exception & Issue Management

• Identify, track, and resolve workflow issues such as order stockouts, overages, shortages, damages (OS&D), and outbound exceptions.
• Act as the primary resource for system adjustments and resolution of inbound receiving discrepancies.
• Communicate operational challenges, issues, and updates promptly to management.

System & Data Management

• Utilize warehouse management systems (WMS), Microsoft Office, and related applications to track workflow and document process adjustments.
• Ensure all workflow processes are administered in an efficient, productive, and cost-effective manner.

Team Collaboration & Communication

• Work closely with warehouse operations staff, supervisors, and transportation partners to optimize workflow and ensure accurate execution.
• Support daily team objectives and contribute to a positive, collaborative work environment.

Continuous Improvement & Compliance

• Participate in ongoing process improvement and customer-driven initiatives.
• Adhere to all safety, compliance, and company standards.
• Participate in all required training and professional development.
• Perform other related job duties as assigned or required.

Required Qualifications

• High School Diploma or GED Equivalent - or equivalent relevant experience.
• 1-3 years of relevant experience
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic math and reading skills.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Demonstrated ability to communicate and delegate assignments effectively.
• Ability to adapt to changing customer or business requirements.

Preferred Qualifications

• Previous warehouse management systems experience (WMS, JDA, SAP, Oracle, etc.).
• Experience working in warehouse, transportation, or manufacturing environments.
• 1-3 years of relevant experience in dispatch, production planning, or warehouse operations.

Physical Requirements

This is largely a sedentary role requiring the physical ability to:

• Sit for prolonged periods of time at a desk while working on a computer
• Use hands and fingers to operate a keyboard, mouse, and telephone
• Speak and hear clearly in person, virtually, and over the phone
• Occasionally stand, walk, reach, stoop, or lift up to 10 pounds

Work Environment

This position operates in a hybrid environment, with responsibilities carried out in both a warehouse setting and an office environment. In the warehouse, the employee is exposed to:

• Varying temperatures, including but not limited to refrigerated or non-climate-controlled areas
• Loud noise levels, such as machinery, forklifts, and conveyor systems
• Dust, odors, and airborne particles
• Concrete flooring and moving mechanical equipment
• Frequent exposure to powered industrial vehicles and warehouse traffic

The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests.

In the office environment, the employee will use standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers. The noise level in the office is typically quiet to moderate, and the area is climate-controlled.

Location/Remote Eligibility

This role may be performed on-site only.

Schedule

Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs.