Customer Service Worker-Usher/Powered Cart Operator (Continuous)

Csun As; Ohio; On-site; USD 10,000 - 60,000; Full time

Job description

Customer Service Worker-Usher/Powered Cart Operator (Continuous)

Apply now Job no: 541274
Work type: Staff
Location: Northridge
Categories: Temporary, Part Time, Theatre Arts, On-site (work in-person at business location)

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place.

Major Duties

• Under general supervision, provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya.
• Operates powered carts for audience transportation between campus parking lots and the theater.
• Interacts with artists, renters, guests, and audience regarding security, safety, parking, venue access, ticketing, seating, and emergency procedures.
• Works across various customer service teams including Audience Services, Artists Entrance, and/or Production Hospitality.
• Performs audience services duties including scanning or tearing of tickets; distributing programs; assisting patrons with finding their seats; enforcing policies regarding personal items, food and beverage, and recording devices within the theatre.
• Monitors security cameras and watches for approaching artists, staff, and crew.
• Ensures backstage guests are properly credentialed and assists with guest management during backstage events.
• Experience as The Soraya Usher for at least one (1) semester preferred. Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS certifications also preferred.
• Catering or food service experience is a plus.
• LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE.

Knowledge, Skills, & Abilities

• Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus.
• Excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience.
• Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists, rental clients, and patrons.
• Ability to work in a fast-paced environment both independently and as part of a team.
• Employee may be required to use personal protective equipment (PPE) in accordance with health directives.
• Classification: Helper/Aid / 0101 / 0
• The anticipated HIRING RANGE: $16.00 - $17.00 per hour, dependent upon qualifications and experience.
• HOURS: Intermittent, on-call; hours and schedule vary.
• This is a Temporary position; end date to be determined.
• The individual hired for this role will physically work on-campus in Northridge. This is not a telecommute position.

General Information

• Applications are currently being accepted to establish a Helper Aid POOL. Applications will be accepted on a continuing basis through June 30, 2025 or until an adequate amount of applications have been received.
• This position is a sensitive position as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act.
• In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within California.
• Candidates should apply by completing the CSUN online application. For more detailed information on the application and hiring process, please visit: www.csun.edu/careers.
• The CSU recommends that faculty, staff, and students who are accessing campus facilities be immunized against SARS-CoV-2 and follow COVID-19 vaccine recommendations.

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race or ethnicity, religion, nationality, age, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, marital status, veteran or military status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose.

Advertised: Jul 31, 2024 (9:00 AM) Pacific Daylight Time
Applications close: Open until filled