Customer Service Worker – Usher/Backstage

Soraya; Ohio; On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in the performing arts seeks a dedicated Customer Service Worker to enhance the experience at events. This role involves providing exceptional service to patrons, ensuring smooth operations during performances, and maintaining a welcoming atmosphere. You will interact with artists and guests, manage ticketing, and uphold safety protocols. This position offers a unique opportunity to be part of a vibrant community that values diversity, equity, and inclusion. If you thrive in dynamic environments and have a passion for the arts, this role is perfect for you.

Qualifications

• Excellent customer service skills and ability to work crowd control.
• Knowledge of theatre etiquette and performing arts center policies is a plus.

Responsibilities

• Provide customer service support for events at The Soraya and other theaters.
• Assist patrons with seating and enforce venue policies.

Skills

Customer Service Skills

Verbal Communication

Crowd Control

Flexibility and Patience

Education

CPR Certification

First Aid Certification

TIPS Certification

Job description

Customer Service Worker-Usher/Backstage (Continuous)

Apply now Job no: 541273
Work type: Staff
Location: Northridge
Categories: Temporary, Part Time, Theatre Arts, On-site (work in-person at business location)

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place.

Major Duties

• Provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters.
• Interacts with artists, renters, guests, and audience regarding security, safety, parking, venue access, ticketing and seating, and emergency exit instructions.
• Refers matters as required to team supervisor and works across various customer service teams.
• Performs customer service duties including scanning or tearing of tickets and distributing programs, assisting patrons with finding their seats and late seating.
• Assists with enforcing policies regarding patron possession of large personal items, food and beverage, and recording devices.
• Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications are preferred.
• Catering or food service experience is a plus.

Knowledge, Skills, & Abilities

• Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus.
• Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others.
• Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons.
• Ability to work in a fast-paced environment both independently and as part of a team.

General Information

• Applications are currently being accepted to establish a Helper Aid POOL on a continuing basis through June 30, 2025.
• This position is sensitive as designated by the CSU and requires a background check.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act.
• Candidates should apply by completing the CSUN online application. For more detailed information on the application and hiring process, please visit www.csun.edu/careers.

CSUN is an Equal Opportunity Employer and prohibits discrimination on various bases. Reasonable accommodations will be provided for applicants with disabilities who self-disclose.

Advertised: Jul 26, 2024 (9:00 AM) Pacific Daylight Time
Applications close: Open until filled