Customer Service - Work from home ($250 Bonus)

NexRep; Spring Valley (NV); Remote; USD 10,000 - 60,000; Part time

Job summary

NexRep is seeking a Remote Customer Service Representative to assist clients with payroll services for self-directed Medicaid programs. This flexible, work-from-home role entails answering calls, providing support to caregivers and patients, and requires excellent communication skills. Candidates should possess customer service experience and a compassionate approach.

Qualifications

• At least one year of customer service experience required.
• Strong computer skills and troubleshooting abilities essential.
• Excellent written and verbal communication skills necessary.

Responsibilities

• Answering calls from patients and caregivers with professionalism.
• Assisting with enrollment and payroll-related inquiries.
• Documenting information and outcomes appropriately.

Skills

Empathy

Communication

Customer Service

Troubleshooting

Active Listening

Attention to Detail

Multitasking

Job description

Title : Remote Customer Service Representative

Status : Remote, W-9 (Independent Contractor)

Become a Customer Service Representative, work from home, and set your own schedule while helping others!

If helping patients remain at home and receive care from their loved ones is a cause you feel inspired by, and you take satisfaction in making a positive impact on other people’s lives, this flexible and fulfilling work from home opportunity may be just what you’re looking for.

As a Customer Service Representative, you’ll be answering calls on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs. In these programs, patients who have Medicaid can hire the caregiver they choose. This client helps facilitate the payments to caregivers, ensuring that they receive compensation for taking care of their loved ones.

This remote, flexible opportunity pays independent contractors $13 per hour.

Essential Functions

• Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information
• Making outbound calls to patients and caregivers
• Assisting with enrollment, program applications, and setup in applicable systems
• Retrieving information to assist caregivers with payroll-related inquiries
• Using de-escalation techniques when supporting upset or frustrated callers
• Offering guidance and directions to caregivers and patients to resolve issues
• Documenting information and outcomes as necessary

About You

• At least one year of customer service experience
• Strong computer skills and troubleshooting ability
• Empathy, patience, and a friendly demeanor
• Ability to handle sensitive calls and de-escalate emotionally charged situations
• Active listening skills
• Excellent written and verbal communication skills
• Attention to detail
• Ability to multitask and adapt to a fast-paced environment
• Desire to achieve first call resolution
• Comfort working with numbers and discussing money

Your Home Office Environment

• Operating System: Windows 10 or 11 (Macs and Chromebooks not supported)
• Memory: 8GB RAM
• Processors: 6 cores
• Hard Drive: At least 500MB free space
• Sound card (standard on most computers)
• Up-to-date antivirus software
• High-speed, wired internet (no Wi-Fi or Satellite)
• Dual monitors
• USB noise-cancelling headset
• Webcam for certification

Where NexRep Contracts

NexRep contracts in 31 states. The states not included are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. No contracts outside the US.

Flexible Hours of Operation

Work hours are Monday through Saturday, 8:00 AM to 8:00 PM ET. Contractors service 30-35 hours weekly, with a preference for hours on Mondays and Fridays. Fewer hours or no hours on these days are also options within the marketplace.

Pay and Perks

This opportunity pays independent contractors $13 per hour, with flexible scheduling options.