Customer Service - Work from home ($250 Bonus)

NexRep; South Salt Lake (UT); Remote; USD 10,000 - 60,000; Full time

Job summary

A remote service company is seeking a Customer Service Representative to manage calls for a client providing payroll services for Medicaid patients. This flexible role allows you to set your own schedule while assisting patients and caregivers, addressing their questions with compassion. Candidates should have customer service experience and excellent communication skills. Pay is $13 per hour with the option to self-schedule.

Qualifications

• At least one year of customer service experience.
• Strong computer skills and ability to offer troubleshooting advice.
• Empathy, patience, and a friendly demeanor.

Responsibilities

• Answer incoming calls with compassion and professionalism.
• Make outbound calls to patients and caregivers.
• Assist with enrollment and program applications.
• Handle payroll-related inquiries and de-escalate calls.

Skills

Customer service experience

Strong computer skills

Empathy

Active listening

Written and verbal communication

Attention to detail

Multitasking

Working with numbers

Job description

Overview

Title: Remote Customer Service Representative. Status: Remote, W-9 (Independent Contractor).

Become a Customer Service Representative, work from home, and set your own schedule while helping others!

If helping patients remain at home and receive care from their loved ones is a cause you feel inspired by, and you take satisfaction in making a positive impact on other people’s lives, this flexible and fulfilling work from home opportunity may be just what you’re looking for.

As a Customer Service Representative, you’ll be answering calls on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs. In these programs, patients who have Medicaid can hire the caregiver they choose. This client helps facilitate the payments to caregivers, ensuring that they receive compensation for taking care of their loved ones.

This remote, flexible opportunity pays independent contractors $13 per hour.

Responsibilities

• Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information
• Making outbound calls to patients and caregivers
• Actively assisting with enrollment, program applications, and set up in applicable systems
• Retrieving information to assist caregivers with any payroll-related inquiries
• Utilizing de-escalation techniques when supporting upset or frustrated callers
• Offering guidance and directions to both caregivers and patients to effectively resolve any issues they’re facing
• Documenting information and outcomes as necessary

About You / Qualifications

• At least one year of customer service experience
• Strong computer skills and ability to offer troubleshooting advice when appropriate
• The ability to offer empathy, patience, and a friendly demeanor at all times
• The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers
• Great active listening skills
• Excellent written and verbal communication skills
• Strong attention to detail
• The ability to multitask and adapt to change in a fast-paced environment
• A quality-focused mindset and a desire to achieve first call resolution whenever possible
• The ability to accurately and confidently work with numbers and discuss money

Your Home Office Environment

• A computer meeting these criteria: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
• Memory: 8GB of RAM
• CPUs (Speed/Processors): 6
• Hard Drive: At least 500MB of free space
• Sound: sound card (standard on most computers)
• Up-to-date antivirus software
• Access to high-speed, hardwired internet (no Wi-Fi or Satellite)
• Dual monitors
• A USB noise-cancelling headset
• A webcam for your certification experience

Additional Information

• Where NexRep contracts: NexRep contracts with people in 31 states. States not currently contracted: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, WI. We do not contract with anyone outside the US.
• Flexible Hours of Operation: self-scheduling within the client’s hours of operation
• Hours of operation: Monday through Saturday, 8:00 AM to 8:00 PM ET. Contractors service between 30-35 hours per week. Some hours on Mondays and Fridays are especially busy.
• Pay and Perks: This flexible opportunity pays independent contractors