Customer Service - Work from home ($250 Bonus)

NexRep; Durham (NC); Remote; USD 10,000 - 60,000; Part time

Job summary

A flexible remote service company is looking for a Remote Customer Service Representative to work from home. This role involves assisting patients and caregivers with payroll-related inquiries for Medicaid programs, requiring empathy and strong communication skills. Independent contractors are paid $13 per hour with flexible self-scheduling options. Ideal candidates will have experience in customer service and strong computer skills.

Qualifications

• At least one year of customer service experience.
• Strong computer skills and the ability to offer troubleshooting advice.
• Empathy, patience, and a friendly demeanor.
• Excellent active listening and communication skills.

Responsibilities

• Answering incoming calls from patients and caregivers.
• Making outbound calls to patients and caregivers.
• Assisting with enrollment and program applications.
• Documenting information and outcomes as necessary.

Skills

Customer service experience

Strong computer skills

Empathy and patience

Active listening

Attention to detail

Multitasking

Job description

Overview

Remote Customer Service Representative (Independent Contractor, W-9). Work from home and set your own schedule while helping others. This role involves representing a client that provides payroll services for people in self-directed Medicaid programs, facilitating caregiver payments.

This remote, flexible opportunity pays independent contractors $13 per hour.

Essential Functions

• Answering incoming calls from patients and caregivers with compassion and professionalism, and responding to their questions with clear information
• Making outbound calls to patients and caregivers
• Actively assisting with enrollment, program applications, and setup in applicable systems
• Retrieving information to assist caregivers with payroll-related inquiries
• Utilizing de-escalation techniques when supporting upset or frustrated callers
• Offering guidance and directions to caregivers and patients to resolve issues
• Documenting information and outcomes as necessary

About You

• At least one year of customer service experience
• Strong computer skills and the ability to offer troubleshooting advice when appropriate
• Empathy, patience, and a friendly demeanor at all times
• Ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers
• Excellent active listening, written and verbal communication skills
• Strong attention to detail
• Ability to multitask and adapt to change in a fast-paced environment
• Quality-focused mindset and a desire to achieve first call resolution when possible
• Ability to accurately and confidently work with numbers and discuss money

Your Home Office Environment

To be a Customer Service Representative, you will need:

• A computer meeting these criteria:
• Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
• Memory: 8GB of RAM
• CPUs (Speed): 6 processors
• Hard Drive: At least 500MB of free space
• Sound: sound card (standard on most computers)
• Up-to-date antivirus software
• Access to high-speed, hardwired internet (no Wi-Fi or Satellite)
• Dual monitors
• USB noise-cancelling headset
• Webcam for your certification experience

Where NexRep Contracts

NexRep contracts with people in 31 states. The states not currently contracted are AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not contract with anyone outside the US.

Hours and Pay

Flexible hours within the client’s operations, using a self-scheduling platform to select when you work.

Hours of operation: Monday through Saturday, 8:00 AM to 8:00 PM ET. Contractors service between 30-35 hours per week, with some hours on Mondays and Fridays required due to higher demand. If you prefer fewer than 30 hours per week or no hours on Mondays and Fridays, you may pursue other opportunities within the NexRep Marketplace.

Pay and Perks

This flexible opportunity pays independent contractors $13 per hour.